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Avira AV pattern not updated

My Sophos XG210 (SFOS 18.0.3 MR-3) shows that Avira AV pattern is not updated since 2020/12/14. Sophos AV is updated.

What's going on? Is it a problem with my firewall or is it global?

 

Updates status:

Pattern

Current version

Available version

Last successful update

Status

Avira AV

1.0.412546

-

14:42:36, Dec 14 2020

Success

Sophos AV

1.0.16368

-

02:43:36, Dec 16 2020

Success

 

SYSTEM
2020-12-16 10:43:36
Anti-Virus
Successful
Sophos AV definitions upgraded from 1.0.16368 to 1.0.16369.
17819
SYSTEM
2020-12-16 02:43:36
Anti-Virus
Successful
Sophos AV definitions upgraded from 1.0.16367 to 1.0.16368.
17819
SYSTEM
2020-12-15 18:45:11
Anti-Virus
Successful
Sophos AV definitions upgraded from 1.0.16366 to 1.0.16367.
17819
SYSTEM
2020-12-15 16:43:37
Anti-Virus
Successful
Sophos AV definitions upgraded from 1.0.16365 to 1.0.16366.
17819
SYSTEM
2020-12-14 16:42:36
Anti-Virus
Successful
Sophos AV definitions upgraded from 1.0.16363 to 1.0.16365.
17819
SYSTEM
2020-12-14 14:42:36
Anti-Virus
Successful
Avira AV definitions upgraded from 1.0.412545 to 1.0.412546.
17819

Thank you.



This thread was automatically locked due to age.
  • Hi  I checked with V18 MR-4 and V17.5.14 MR-14-1 and over both the appliances last update date is same which you have mentioned.

    For V18 MR-4: 

    Avira AV
    1.0.412546
    -
    18:09:37, Dec 14 2020
    Success


    For V17.5.14 MR-14-1:

    Avira AV
    1.0.412546
    -
    18:35:40, Dec 14 2020
    Success

    I checked the V18 MR-4 up2date_av.log and found last update is around same time only and no any update later on received from Avira AV engine.


    2020-12-14 04:09:56 PM: New savi incremental update successfully done
    2020-12-14 06:09:28 PM: Got the lock for updating avira (avira_412526-412546.tar.gz)
    2020-12-14 06:09:28 PM:Applying incremental update for avira
    2020-12-14 06:09:29 PM: avd still loading signature
    2020-12-14 06:09:31 PM: avd still loading signature
    2020-12-14 06:09:33 PM: avd still loading signature
    2020-12-14 06:09:35 PM: avd still loading signature
    2020-12-14 06:09:37 PM: New avira4 inc udate successfully done

    Note: Appliance is running with IST time zone.

    Regards,

    Vishal Ranpariya
    Technical Account Manager | Sophos Technical Support

    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link.

  • Thanks for your answer.

    But it is strange that it takes 2 days without updating when before it was updated 7 or 9 times a day. There must be a reason.

      Time Log comp Status Username Message Message ID
    SYSTEM 14/12/2020 14:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412545 to 1.0.412546. 17819
    SYSTEM 14/12/2020 12:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412544 to 1.0.412545. 17819
    SYSTEM 14/12/2020 10:44 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412541 to 1.0.412544. 17819
    SYSTEM 14/12/2020 6:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412538 to 1.0.412541. 17819
    SYSTEM 14/12/2020 0:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412535 to 1.0.412538. 17819
    SYSTEM 13/12/2020 16:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412532 to 1.0.412535. 17819
    SYSTEM 13/12/2020 14:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412530 to 1.0.412532. 17819
    SYSTEM 13/12/2020 12:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412528 to 1.0.412530. 17819
    SYSTEM 13/12/2020 10:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412526 to 1.0.412528. 17819
    SYSTEM 13/12/2020 8:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412523 to 1.0.412526. 17819
    SYSTEM 13/12/2020 4:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412520 to 1.0.412523. 17819
    SYSTEM 13/12/2020 0:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412518 to 1.0.412520. 17819
    SYSTEM 12/12/2020 22:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412514 to 1.0.412518. 17819
    SYSTEM 12/12/2020 20:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412510 to 1.0.412514. 17819
    SYSTEM 12/12/2020 18:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412509 to 1.0.412510. 17819
    SYSTEM 12/12/2020 16:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412506 to 1.0.412509. 17819
    SYSTEM 12/12/2020 12:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412502 to 1.0.412506. 17819
    SYSTEM 12/12/2020 8:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412499 to 1.0.412502. 17819
    SYSTEM 12/12/2020 4:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412496 to 1.0.412499. 17819
    SYSTEM 12/12/2020 2:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412495 to 1.0.412496. 17819
    SYSTEM 12/12/2020 0:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412493 to 1.0.412495. 17819
  • I upgraded mr-4 yesterday the 16th, yet Avira and ATP have not updated since the 14th. Something is definitely wrong with the update process.

    Ian

     
    V18.0.x - e3-1225v5 6gb ram with 4 ports - 20w. 
    3 AP55s and 2 APX120s having a holiday until software update is released.
    If a post solves your question use the 'This helped me' link.
  • The same problem with Avira AV update.    

    Last checked for updates  :  07:42:38, Dec 17 2020
    Pattern
    Current version
    Available version
    Last successful update
    Status
    AP Firmware
    11.0.014
    -
    18:05:00, Oct 13 2020
    Success
    ATP
    1.0.0333
    -
    08:58:38, Dec 14 2020
    Success
    Avira AV
    1.0.412546
    -
    12:52:52, Dec 14 2020
    Success
    Authentication Clients
    1.0.0019
    -
    14:35:17, Apr 27 2020
    Success
    Geoip ip2country DB
    2.0.003
    -
    14:02:54, Dec 01 2020
    Success
    IPS and Application signatures
    18.17.71
    -
    18:22:13, Dec 15 2020
    Success
    Sophos Connect Clients
    2.0.001
    -
    18:10:54, Sep 16 2020
    Success
    RED Firmware
    3.0.003
    -
    17:09:37, Dec 15 2020
    Success
    Sophos AV
    1.0.16370
    -
    19:21:18, Dec 16 2020
    Success
    SSLVPN Clients
    1.0.007
    -
    14:38:06, Apr 27 2020
    Success
  • latest updates available directly from Avira are from: "Thu Dec 17 06:44:15 2020"

    <VDFSET>
    VERSION=7.18.18.242
    PRODUCTVERSION=7.18.18.242
    DATE=2020/12/17
    TIME=06:39
    </VDFSET>

    Of course I understand that they should first run through some kind of QA. Hope they do.

    also have pattern 1.0.412546 from Dec 14th installed.

    Thats the latest pattern thats available on the Sophos u2d servers. So u2d is working fine but there's no current file on the servers.

  • Same on my Sophos XG SFOS 18.0.3 MR-3.
    Avira AV -> 1.0.412546 -> 13:16:47, Dec 14 2020
    Sophos AV -> 1.0.16371 -> 09:18:52, Dec 17 2020

  • what does 2020-12-13 09:54:13 PM: avd still loading signature mean?

    2020-12-14 12:57:14 PM: New avira4 inc udate successfully done
    2020-12-14 04:27:56 PM: Got the lock for updating savi (savi_16345-16365.tar.gz)
    2020-12-14 04:27:56 PM: applying incremental update update
    2020-12-14 04:27:56 PM: updating /sdisk/savi/engine signatures
    2020-12-14 04:27:57 PM: updating /sdisk/savi/vdl signatures

    2020-12-13 03:52:12 PM: New avira4 inc udate successfully done
    2020-12-13 04:06:51 PM: Got the lock for updating avira (avira_412515-412535.tar.gz)
    2020-12-13 04:06:51 PM:Applying incremental update for avira
    2020-12-13 04:06:53 PM: avd still loading signature
    2020-12-13 04:06:55 PM: avd still loading signature
    2020-12-13 04:06:57 PM: avd still loading signature
    2020-12-13 04:06:59 PM: avd still loading signature
    2020-12-13 04:07:01 PM: avd still loading signature
    2020-12-13 04:07:03 PM: avd still loading signature
    2020-12-13 04:07:05 PM: avd still loading signature
    2020-12-13 04:07:07 PM: avd still loading signature
    2020-12-13 04:07:09 PM: avd still loading signature
    2020-12-13 04:07:11 PM: New avira4 inc udate successfully done
    2020-12-13 09:53:56 PM: Got the lock for updating savi (savi_16361-16362.tar.gz)
    2020-12-13 09:53:56 PM: applying incremental update update
    2020-12-13 09:53:56 PM: updating /sdisk/savi/engine signatures
    2020-12-13 09:53:57 PM: updating /sdisk/savi/vdl signatures
    2020-12-13 09:53:58 PM: avd still loading signature
    2020-12-13 09:54:00 PM: avd still loading signature
    2020-12-13 09:54:02 PM: avd still loading signature
    2020-12-13 09:54:05 PM: avd still loading signature
    2020-12-13 09:54:07 PM: avd still loading signature
    2020-12-13 09:54:09 PM: avd still loading signature
    2020-12-13 09:54:11 PM: avd still loading signature
    2020-12-13 09:54:13 PM: avd still loading signature
    2020-12-13 09:54:15 PM: avd still loading signature
    2020-12-13 09:54:17 PM: avd still loading signature
    2020-12-13 09:54:19 PM: avd still loading signature
    2020-12-13 09:54:21 PM: New savi incremental update successfully done
    2020-12-14 12:08:52 AM: Got the lock for updating avira (avira_412517-412537.tar.gz)
    2020-12-14 12:08:52 AM:Applying incremental update for avira
    2020-12-14 12:08:55 AM: avd still loading signature
    2020-12-14 12:08:57 AM: avd still loading signature
    2020-12-14 12:08:59 AM: avd still loading signature
    2020-12-14 12:09:01 AM: avd still loading signature
    2020-12-14 12:09:03 AM: avd still loading signature
    2020-12-14 12:09:05 AM: avd still loading signature
    2020-12-14 12:09:07 AM: avd still loading signature
    2020-12-14 12:09:09 AM: avd still loading signature
    2020-12-14 12:09:12 AM: avd still loading signature
    2020-12-14 12:09:14 AM: avd still loading signature
    2020-12-14 12:09:16 AM: New avira4 inc udate successfully done
    2020-12-14 12:23:52 AM: Got the lock for updating avira (avira_412518-412538.tar.gz)
    2020-12-14 12:23:52 AM:Applying incremental update for avira
    2020-12-14 12:23:54 AM: avd still loading signature
    2020-12-14 12:23:56 AM: avd still loading signature
    2020-12-14 12:23:58 AM: avd still loading signature
    2020-12-14 12:24:00 AM: avd still loading signature
    2020-12-14 12:24:02 AM: avd still loading signature
    2020-12-14 12:24:05 AM: avd still loading signature
    2020-12-14 12:24:07 AM: avd still loading signature
    2020-12-14 12:24:09 AM: avd still loading signature
    2020-12-14 12:24:11 AM: avd still loading signature
    2020-12-14 12:24:13 AM: avd still loading signature
    2020-12-14 12:24:15 AM: New avira4 inc udate successfully done
    2020-12-14 06:10:51 AM: Got the lock for updating avira (avira_412538-412539.tar.gz)
    2020-12-14 06:10:51 AM:Applying incremental update for avira
    2020-12-14 06:10:53 AM: avd still loading signature
    2020-12-14 06:10:55 AM: avd still loading signature
    2020-12-14 06:10:57 AM: avd still loading signature
    2020-12-14 06:10:59 AM: avd still loading signature
    2020-12-14 06:11:01 AM: avd still loading signature
    2020-12-14 06:11:03 AM: avd still loading signature
    2020-12-14 06:11:05 AM: avd still loading signature
    2020-12-14 06:11:07 AM: avd still loading signature
    2020-12-14 06:11:09 AM: avd still loading signature
    2020-12-14 06:11:11 AM: New avira4 inc udate successfully done
    2020-12-14 06:25:52 AM: Got the lock for updating avira (avira_412520-412540.tar.gz)
    2020-12-14 06:25:52 AM:Applying incremental update for avira
    2020-12-14 06:25:53 AM: avd still loading signature
    2020-12-14 06:25:55 AM: avd still loading signature
    2020-12-14 06:25:57 AM: avd still loading signature
    2020-12-14 06:25:59 AM: avd still loading signature
    2020-12-14 06:26:02 AM: avd still loading signature
    2020-12-14 06:26:04 AM: avd still loading signature
    2020-12-14 06:26:06 AM: avd still loading signature
    2020-12-14 06:26:08 AM: avd still loading signature
    2020-12-14 06:26:10 AM: avd still loading signature
    2020-12-14 06:26:12 AM: New avira4 inc udate successfully done
    2020-12-14 06:40:52 AM: Got the lock for updating avira (avira_412521-412541.tar.gz)
    2020-12-14 06:40:52 AM:Applying incremental update for avira
    2020-12-14 06:40:53 AM: avd still loading signature
    2020-12-14 06:40:55 AM: avd still loading signature
    2020-12-14 06:40:57 AM: avd still loading signature
    2020-12-14 06:40:59 AM: avd still loading signature
    2020-12-14 06:41:01 AM: avd still loading signature
    2020-12-14 06:41:04 AM: avd still loading signature
    2020-12-14 06:41:06 AM: avd still loading signature
    2020-12-14 06:41:08 AM: avd still loading signature
    2020-12-14 06:41:10 AM: avd still loading signature
    2020-12-14 06:41:12 AM: New avira4 inc udate successfully done
    2020-12-14 09:25:53 AM: Got the lock for updating avira (avira_412522-412542.tar.gz)
    2020-12-14 09:25:53 AM:Applying incremental update for avira
    2020-12-14 09:25:56 AM: avd still loading signature
    2020-12-14 09:25:58 AM: avd still loading signature
    2020-12-14 09:26:00 AM: avd still loading signature
    2020-12-14 09:26:02 AM: avd still loading signature
    2020-12-14 09:26:04 AM: avd still loading signature
    2020-12-14 09:26:06 AM: avd still loading signature
    2020-12-14 09:26:08 AM: avd still loading signature
    2020-12-14 09:26:10 AM: avd still loading signature
    2020-12-14 09:26:12 AM: avd still loading signature
    2020-12-14 09:26:15 AM: New avira4 inc udate successfully done
    2020-12-14 10:11:51 AM: Got the lock for updating avira (avira_412524-412544.tar.gz)
    2020-12-14 10:11:51 AM:Applying incremental update for avira
    2020-12-14 10:11:53 AM: avd still loading signature
    2020-12-14 10:11:55 AM: avd still loading signature
    2020-12-14 10:11:57 AM: avd still loading signature
    2020-12-14 10:11:59 AM: avd still loading signature
    2020-12-14 10:12:02 AM: avd still loading signature
    2020-12-14 10:12:04 AM: avd still loading signature
    2020-12-14 10:12:06 AM: avd still loading signature
    2020-12-14 10:12:08 AM: avd still loading signature
    2020-12-14 10:12:10 AM: avd still loading signature
    2020-12-14 10:12:12 AM: avd still loading signature
    2020-12-14 10:12:14 AM: New avira4 inc udate successfully done
    2020-12-14 10:12:43 AM: Got the lock for updating savi (savi_16362-16363.tar.gz)
    2020-12-14 10:12:43 AM: applying incremental update update
    2020-12-14 10:12:43 AM: updating /sdisk/savi/engine signatures
    2020-12-14 10:12:45 AM: updating /sdisk/savi/vdl signatures
    2020-12-14 10:12:46 AM: avd still loading signature
    2020-12-14 10:12:49 AM: avd still loading signature
    2020-12-14 10:12:51 AM: avd still loading signature
    2020-12-14 10:12:53 AM: avd still loading signature
    2020-12-14 10:12:55 AM: avd still loading signature
    2020-12-14 10:12:57 AM: avd still loading signature
    2020-12-14 10:12:59 AM: avd still loading signature
    2020-12-14 10:13:01 AM: avd still loading signature
    2020-12-14 10:13:03 AM: avd still loading signature
    2020-12-14 10:13:05 AM: avd still loading signature
    2020-12-14 10:13:07 AM: avd still loading signature
    2020-12-14 10:13:09 AM: New savi incremental update successfully done
    2020-12-14 12:26:51 PM: Got the lock for updating avira (avira_412544-412545.tar.gz)
    2020-12-14 12:26:51 PM:Applying incremental update for avira
    2020-12-14 12:26:54 PM: avd still loading signature
    2020-12-14 12:26:56 PM: avd still loading signature
    2020-12-14 12:26:58 PM: avd still loading signature
    2020-12-14 12:27:00 PM: avd still loading signature
    2020-12-14 12:27:02 PM: avd still loading signature
    2020-12-14 12:27:04 PM: avd still loading signature
    2020-12-14 12:27:06 PM: avd still loading signature
    2020-12-14 12:27:08 PM: avd still loading signature
    2020-12-14 12:27:10 PM: avd still loading signature
    2020-12-14 12:27:12 PM: avd still loading signature
    2020-12-14 12:27:14 PM: New avira4 inc udate successfully done
    2020-12-14 12:56:52 PM: Got the lock for updating avira (avira_412526-412546.tar.gz)
    2020-12-14 12:56:52 PM:Applying incremental update for avira
    2020-12-14 12:56:53 PM: avd still loading signature
    2020-12-14 12:56:55 PM: avd still loading signature
    2020-12-14 12:56:58 PM: avd still loading signature
    2020-12-14 12:57:00 PM: avd still loading signature
    2020-12-14 12:57:02 PM: avd still loading signature
    2020-12-14 12:57:04 PM: avd still loading signature
    2020-12-14 12:57:06 PM: avd still loading signature
    2020-12-14 12:57:08 PM: avd still loading signature
    2020-12-14 12:57:10 PM: avd still loading signature
    2020-12-14 12:57:12 PM: avd still loading signature
    2020-12-14 12:57:14 PM: New avira4 inc udate successfully done
    2020-12-14 04:27:56 PM: Got the lock for updating savi (savi_16345-16365.tar.gz)
    2020-12-14 04:27:56 PM: applying incremental update update
    2020-12-14 04:27:56 PM: updating /sdisk/savi/engine signatures
    2020-12-14 04:27:57 PM: updating /sdisk/savi/vdl signatures
    2020-12-14 04:28:00 PM: avd still loading signature
    2020-12-14 04:28:02 PM: avd still loading signature
    2020-12-14 04:28:04 PM: avd still loading signature
    2020-12-14 04:28:06 PM: avd still loading signature
    2020-12-14 04:28:08 PM: avd still loading signature
    2020-12-14 04:28:10 PM: avd still loading signature
    2020-12-14 04:28:12 PM: avd still loading signature
    2020-12-14 04:28:15 PM: avd still loading signature
    2020-12-14 04:28:17 PM: avd still loading signature
    2020-12-14 04:28:19 PM: avd still loading signature
    2020-12-14 04:28:21 PM: avd still loading signature
    2020-12-14 04:28:23 PM: New savi incremental update successfully done
    2020-12-15 03:18:57 PM: Got the lock for updating savi (savi_16365-16366.tar.gz)
    2020-12-15 03:18:57 PM: applying incremental update update
    2020-12-15 03:18:57 PM: updating /sdisk/savi/engine signatures
    2020-12-15 03:18:58 PM: updating /sdisk/savi/vdl signatures
    2020-12-15 03:19:01 PM: avd still loading signature
    2020-12-15 03:19:03 PM: avd still loading signature
    2020-12-15 03:19:05 PM: avd still loading signature
    2020-12-15 03:19:07 PM: avd still loading signature
    2020-12-15 03:19:09 PM: avd still loading signature
    2020-12-15 03:19:11 PM: avd still loading signature
    2020-12-15 03:19:13 PM: avd still loading signature
    2020-12-15 03:19:15 PM: avd still loading signature
    2020-12-15 03:19:18 PM: avd still loading signature
    2020-12-15 03:19:20 PM: avd still loading signature
    2020-12-15 03:19:22 PM: avd still loading signature
    2020-12-15 03:19:24 PM: New savi incremental update successfully done
    2020-12-15 06:19:55 PM: Got the lock for updating savi (savi_16366-16367.tar.gz)
    2020-12-15 06:19:55 PM: applying incremental update update
    2020-12-15 06:19:55 PM: updating /sdisk/savi/engine signatures
    2020-12-15 06:19:56 PM: updating /sdisk/savi/vdl signatures
    2020-12-15 06:19:57 PM: avd still loading signature
    2020-12-15 06:20:00 PM: avd still loading signature
    2020-12-15 06:20:02 PM: avd still loading signature
    2020-12-15 06:20:04 PM: avd still loading signature
    2020-12-15 06:20:06 PM: avd still loading signature
    2020-12-15 06:20:08 PM: avd still loading signature
    2020-12-15 06:20:10 PM: avd still loading signature
    2020-12-15 06:20:12 PM: avd still loading signature
    2020-12-15 06:20:14 PM: avd still loading signature
    2020-12-15 06:20:16 PM: avd still loading signature
    2020-12-15 06:20:19 PM: avd still loading signature
    2020-12-15 06:20:21 PM: avd still loading signature
    2020-12-15 06:20:23 PM: New savi incremental update successfully done
    2020-12-16 01:36:58 AM: Got the lock for updating savi (savi_16367-16368.tar.gz)
    2020-12-16 01:36:58 AM: applying incremental update update
    2020-12-16 01:36:58 AM: updating /sdisk/savi/engine signatures
    2020-12-16 01:36:59 AM: updating /sdisk/savi/vdl signatures
    2020-12-16 01:37:02 AM: avd still loading signature
    2020-12-16 01:37:04 AM: avd still loading signature
    2020-12-16 01:37:06 AM: avd still loading signature
    2020-12-16 01:37:08 AM: avd still loading signature
    2020-12-16 01:37:10 AM: avd still loading signature
    2020-12-16 01:37:12 AM: avd still loading signature
    2020-12-16 01:37:14 AM: avd still loading signature
    2020-12-16 01:37:16 AM: avd still loading signature
    2020-12-16 01:37:18 AM: avd still loading signature
    2020-12-16 01:37:20 AM: avd still loading signature
    2020-12-16 01:37:22 AM: avd still loading signature
    2020-12-16 01:37:25 AM: New savi incremental update successfully done
    2020-12-16 10:08:56 AM: Got the lock for updating savi (savi_16368-16369.tar.gz)
    2020-12-16 10:08:56 AM: applying incremental update update
    2020-12-16 10:08:56 AM: updating /sdisk/savi/engine signatures
    2020-12-16 10:08:57 AM: updating /sdisk/savi/vdl signatures
    2020-12-16 10:09:01 AM: avd still loading signature
    2020-12-16 10:09:04 AM: avd still loading signature
    2020-12-16 10:09:06 AM: avd still loading signature
    2020-12-16 10:09:08 AM: avd still loading signature
    2020-12-16 10:09:10 AM: avd still loading signature
    2020-12-16 10:09:12 AM: avd still loading signature
    2020-12-16 10:09:14 AM: avd still loading signature
    2020-12-16 10:09:16 AM: avd still loading signature
    2020-12-16 10:09:18 AM: avd still loading signature
    2020-12-16 10:09:20 AM: avd still loading signature
    2020-12-16 10:09:22 AM: avd still loading signature
    2020-12-16 10:09:24 AM: New savi incremental update successfully done
    2020-12-16 07:10:57 PM: Got the lock for updating savi (savi_16369-16370.tar.gz)
    2020-12-16 07:10:57 PM: applying incremental update update
    2020-12-16 07:10:57 PM: updating /sdisk/savi/engine signatures
    2020-12-16 07:10:58 PM: updating /sdisk/savi/vdl signatures
    2020-12-16 07:11:00 PM: avd still loading signature
    2020-12-16 07:11:02 PM: avd still loading signature
    2020-12-16 07:11:04 PM: avd still loading signature
    2020-12-16 07:11:06 PM: avd still loading signature
    2020-12-16 07:11:08 PM: avd still loading signature
    2020-12-16 07:11:10 PM: avd still loading signature
    2020-12-16 07:11:12 PM: avd still loading signature
    2020-12-16 07:11:14 PM: avd still loading signature
    2020-12-16 07:11:16 PM: avd still loading signature
    2020-12-16 07:11:18 PM: avd still loading signature
    2020-12-16 07:11:20 PM: avd still loading signature
    2020-12-16 07:11:23 PM: New savi incremental update successfully done
    2020-12-17 08:14:57 AM: Got the lock for updating savi (savi_16370-16371.tar.gz)
    2020-12-17 08:14:57 AM: applying incremental update update
    2020-12-17 08:14:57 AM: updating /sdisk/savi/engine signatures
    2020-12-17 08:14:58 AM: updating /sdisk/savi/vdl signatures
    2020-12-17 08:15:00 AM: avd still loading signature
    2020-12-17 08:15:02 AM: avd still loading signature
    2020-12-17 08:15:04 AM: avd still loading signature
    2020-12-17 08:15:06 AM: avd still loading signature
    2020-12-17 08:15:08 AM: avd still loading signature
    2020-12-17 08:15:10 AM: avd still loading signature
    2020-12-17 08:15:12 AM: avd still loading signature
    2020-12-17 08:15:14 AM: avd still loading signature
    2020-12-17 08:15:16 AM: avd still loading signature
    2020-12-17 08:15:18 AM: avd still loading signature
    2020-12-17 08:15:21 AM: avd still loading signature
    2020-12-17 08:15:23 AM: New savi incremental update successfully done
    2020-12-17 01:30:57 PM: Got the lock for updating savi (savi_16371-16372.tar.gz)
    2020-12-17 01:30:57 PM: applying incremental update update
    2020-12-17 01:30:57 PM: updating /sdisk/savi/engine signatures
    2020-12-17 01:30:59 PM: updating /sdisk/savi/vdl signatures
    2020-12-17 01:31:01 PM: avd still loading signature
    2020-12-17 01:31:03 PM: avd still loading signature
    2020-12-17 01:31:06 PM: avd still loading signature
    2020-12-17 01:31:08 PM: avd still loading signature
    2020-12-17 01:31:10 PM: avd still loading signature
    2020-12-17 01:31:12 PM: avd still loading signature
    2020-12-17 01:31:14 PM: avd still loading signature
    2020-12-17 01:31:16 PM: avd still loading signature
    2020-12-17 01:31:18 PM: avd still loading signature
    2020-12-17 01:31:20 PM: avd still loading signature
    2020-12-17 01:31:22 PM: avd still loading signature
    2020-12-17 01:31:24 PM: New savi incremental update successfully done
    2020-12-17 02:00:56 PM: Got the lock for updating savi (savi_16372-16373.tar.gz)
    2020-12-17 02:00:56 PM: applying incremental update update
    2020-12-17 02:00:56 PM: updating /sdisk/savi/engine signatures
    2020-12-17 02:00:57 PM: updating /sdisk/savi/vdl signatures
    2020-12-17 02:00:58 PM: avd still loading signature
    2020-12-17 02:01:00 PM: avd still loading signature
    2020-12-17 02:01:02 PM: avd still loading signature
    2020-12-17 02:01:04 PM: avd still loading signature
    2020-12-17 02:01:06 PM: avd still loading signature
    2020-12-17 02:01:08 PM: avd still loading signature
    2020-12-17 02:01:10 PM: avd still loading signature
    2020-12-17 02:01:12 PM: avd still loading signature
    2020-12-17 02:01:14 PM: avd still loading signature
    2020-12-17 02:01:16 PM: avd still loading signature
    2020-12-17 02:01:18 PM: avd still loading signature
    2020-12-17 02:01:21 PM: New savi incremental update successfully done
    2020-12-18 05:12:57 AM: Got the lock for updating savi (savi_16373-16374.tar.gz)
    2020-12-18 05:12:57 AM: applying incremental update update
    2020-12-18 05:12:57 AM: updating /sdisk/savi/engine signatures
    2020-12-18 05:12:58 AM: updating /sdisk/savi/vdl signatures
    2020-12-18 05:13:00 AM: avd still loading signature
    2020-12-18 05:13:02 AM: avd still loading signature
    2020-12-18 05:13:04 AM: avd still loading signature
    2020-12-18 05:13:06 AM: avd still loading signature
    2020-12-18 05:13:09 AM: avd still loading signature
    2020-12-18 05:13:11 AM: avd still loading signature
    2020-12-18 05:13:13 AM: avd still loading signature
    2020-12-18 05:13:15 AM: avd still loading signature
    2020-12-18 05:13:17 AM: avd still loading signature
    2020-12-18 05:13:19 AM: avd still loading signature
    2020-12-18 05:13:21 AM: avd still loading signature
    2020-12-18 05:13:23 AM: New savi incremental update successfully done

  • Hi I am checking internally and will update you further. 

    Regards,

    Vishal Ranpariya
    Technical Account Manager | Sophos Technical Support

    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link.

  • Hi All,

    As of now issue is under investigation with Dev team with ID NC-66996. I will update here once we have further update from Dev team.

    Regards,

    Vishal Ranpariya
    Technical Account Manager | Sophos Technical Support

    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link.

  • Thanks Vishal_R!!!