Wireless Security How long does it take Support to provide RMAs for faulty APs?

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How long does it take Support to provide RMAs for faulty APs?

rfcat_vk over 8 years ago

I have submitted a request for an RMA for my two AP55s.

The response is underwhelming a bit like the response in the XG beta forum to bugs.

Who do I complain too about the lack action or responses?

Ian

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sachingurung over 8 years ago

Hi Ian,

Is your RMA processed or provide me the case# with Support.

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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rfcat_vk over 8 years ago in reply to sachingurung

Hi Sachin,

I have a response the RMA team and response from the forum. Looks like there might be a couple of bugs in the XG so I have closed the RMA request for the moment.

Thank you for the followup.

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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rfcat_vk over 8 years ago in reply to sachingurung

Hi Sachin,

I have a response the RMA team and response from the forum. Looks like there might be a couple of bugs in the XG so I have closed the RMA request for the moment.

Thank you for the followup.

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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