Thread Info
  • State Suggested Answer
  • +1 person also asked this people also asked this
  • Locked Locked
  • Replies 10 replies
  • Answers 3 answers
  • Subscribers 4 subscribers
  • Views 27922 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

AP15 - device sends DEV2ASG_INITIALCONTACT twice, dropping

ex-cạthedra

Good Morning,

I opened a case in Sophos Ltd myutm - but there seams no reaction. We have "premium" support with a UTM 110.

An Ap15 is allways inactive.

The logs:

2016:05:18-08:14:45 astaro-cx awed_10245_: _MASTER_ new connection from 192.168.131.107:33593
2016:05:18-08:14:45 astaro-cx awed_17728_: _A40031D269797B2_ AP15 from 192.168.131.107:33593 identified as A40031D269797B2
2016:05:18-08:14:45 astaro-cx awed_17728_: _A40031D269797B2_ _Re-_loaded identity and/or configuration
2016:05:18-08:14:45 astaro-cx awed_17728_: _A40031D269797B2_ device sends DEV2ASG_INITIALCONTACT twice, dropping.
2016:05:18-08:14:50 astaro-cx awed_10245_: _MASTER_ new connection from 192.168.131.107:33594
2016:05:18-08:14:50 astaro-cx awed_17743_: _A40031D269797B2_ AP15 from 192.168.131.107:33594 identified as A40031D269797B2
2016:05:18-08:14:50 astaro-cx awed_17743_: _A40031D269797B2_ _Re-_loaded identity and/or configuration
2016:05:18-08:14:50 astaro-cx awed_17743_: _A40031D269797B2_ device sends DEV2ASG_INITIALCONTACT twice, dropping.
2016:05:18-08:14:55 astaro-cx awed_10245_: _MASTER_ new connection from 192.168.131.107:33595
2016:05:18-08:14:55 astaro-cx awed_17756_: _A40031D269797B2_ AP15 from 192.168.131.107:33595 identified as A40031D269797B2
2016:05:18-08:14:55 astaro-cx awed_17756_: _A40031D269797B2_ _Re-_loaded identity and/or configuration
2016:05:18-08:14:55 astaro-cx awed_17756_: _A40031D269797B2_ device sends DEV2ASG_INITIALCONTACT twice, dropping.

One AP15 was replaced - but the now box shows the same error. With the first AP15 a Sophos Technican klicked a while in the web Interface - but the error still persists.

We use the latest 9.4 but there error was at latest 9.3 too.

Any ideas?

best regards



This thread was automatically locked due to age.
Parents
  • 0

    Hi,

    Please send me the case#.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    Hello,


    the case is: Support Case 5955351

    best regards

    michael

  • 0 in reply to ex-cạthedra

    Hi Michael,

    I went through the logs you posted, there is a known bug on this issue. Issue may persist as a result of large number of connected client over AP. But this is not tested yet.

    I am curious to know what happens when we restart "awed" services. For this, take SSH to UTM with root login and run the command: /var/mdw/scripts/awed restart.

    Awaiting update.

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    Hello Sachin,


    this was the first time we installed an AP at that location.

    >I am curious to know what happens when we restart "awed" services. For this, take SSH to UTM with root login and run the command: /var/mdw/scripts/awed restart.

    here the logs after that:

    2016:05:24-10:09:48 astaro-cx awed[14264]: [MASTER] SIGTERM received, sending SIGTERM to siblings, exiting
    2016:05:24-10:09:52 astaro-cx awed[14692]: [MASTER] awed_ng starting
    2016:05:24-10:09:52 astaro-cx awed[14692]: [MASTER] new firmware detected for AP10: 9400-6f160bc
    2016:05:24-10:09:52 astaro-cx awed[14692]: [MASTER] new firmware detected for AP100: 9400-f9147ed
    2016:05:24-10:09:52 astaro-cx awed[14692]: [MASTER] new firmware detected for AP100C: 9400-f9147ed
    2016:05:24-10:09:52 astaro-cx awed[14692]: [MASTER] new firmware detected for AP100X: 9400-f9147ed
    2016:05:24-10:09:52 astaro-cx awed[14692]: [MASTER] new firmware detected for AP15: 9400-f9147ed
    2016:05:24-10:09:52 astaro-cx awed[14692]: [MASTER] new firmware detected for AP15C: 9400-f9147ed
    2016:05:24-10:09:52 astaro-cx awed[14692]: [MASTER] new firmware detected for AP30: 9400-6f160bc
    2016:05:24-10:09:52 astaro-cx awed[14692]: [MASTER] new firmware detected for AP5: 1
    2016:05:24-10:09:52 astaro-cx awed[14692]: [MASTER] new firmware detected for AP50: 9400-6f160bc
    2016:05:24-10:09:52 astaro-cx awed[14692]: [MASTER] new firmware detected for AP55: 9400-f9147ed
    2016:05:24-10:09:52 astaro-cx awed[14692]: [MASTER] new firmware detected for AP55C: 9400-f9147ed
    2016:05:24-10:09:52 astaro-cx awed[14692]: [MASTER] new firmware detected for RED15w: 1
    2016:05:24-10:09:52 astaro-cx awed[14692]: [MASTER] access point firmware available: AP15C:9400-f9147ed AP10:9400-6f160bc AP55C:9400-f9147ed RED15w:1 AP5:1 AP30:9400-6f160bc AP100C:9400-f9147ed AP100X:9400-f9147ed AP50:9400-6f160bc AP55:9400-f9147ed AP15:9400-f9147ed AP100:9400-f9147ed
    2016:05:24-10:09:58 astaro-cx awed[14692]: [MASTER] new connection from 192.168.131.107:35419
    2016:05:24-10:09:58 astaro-cx awed[14692]: [MASTER] we have a *.pid file and no corresponding temporary PID.
    2016:05:24-10:09:58 astaro-cx awed[14714]: [A40031D269797B2] AP15 from 192.168.131.107:35419 identified as A40031D269797B2
    2016:05:24-10:09:58 astaro-cx awed[14714]: [A40031D269797B2] (Re-)loaded identity and/or configuration
    2016:05:24-10:09:58 astaro-cx awed[14714]: [A40031D269797B2] device sends DEV2ASG_INITIALCONTACT twice, dropping.
    2016:05:24-10:09:59 astaro-cx awed[14692]: [MASTER] new connection from 192.168.131.107:35420
    2016:05:24-10:09:59 astaro-cx awed[14716]: [A40031D269797B2] AP15 from 192.168.131.107:35420 identified as A40031D269797B2
    2016:05:24-10:09:59 astaro-cx awed[14716]: [A40031D269797B2] (Re-)loaded identity and/or configuration
    2016:05:24-10:09:59 astaro-cx awed[14716]: [A40031D269797B2] device sends DEV2ASG_INITIALCONTACT twice, dropping.
    2016:05:24-10:10:03 astaro-cx awed[14692]: [MASTER] new connection from 192.168.131.107:35421
    2016:05:24-10:10:03 astaro-cx awed[14739]: [A40031D269797B2] AP15 from 192.168.131.107:35421 identified as A40031D269797B2
    2016:05:24-10:10:04 astaro-cx awed[14739]: [A40031D269797B2] (Re-)loaded identity and/or configuration
    2016:05:24-10:10:04 astaro-cx awed[14739]: [A40031D269797B2] device sends DEV2ASG_INITIALCONTACT twice, dropping.
    2016:05:24-10:10:17 astaro-cx awed[14692]: [MASTER] new connection from 192.168.131.107:35422
    2016:05:24-10:10:17 astaro-cx awed[14757]: [A40031D269797B2] AP15 from 192.168.131.107:35422 identified as A40031D269797B2
    2016:05:24-10:10:17 astaro-cx awed[14757]: [A40031D269797B2] (Re-)loaded identity and/or configuration
    2016:05:24-10:10:17 astaro-cx awed[14757]: [A40031D269797B2] device sends DEV2ASG_INITIALCONTACT twice, dropping.
    2016:05:24-10:10:19 astaro-cx awed[14692]: [MASTER] new connection from 192.168.131.107:35423
    2016:05:24-10:10:19 astaro-cx awed[14776]: [A40031D269797B2] AP15 from 192.168.131.107:35423 identified as A40031D269797B2
    2016:05:24-10:10:20 astaro-cx awed[14776]: [A40031D269797B2] (Re-)loaded identity and/or configuration
    2016:05:24-10:10:20 astaro-cx awed[14776]: [A40031D269797B2] device sends DEV2ASG_INITIALCONTACT twice, dropping.
    2016:05:24-10:10:20 astaro-cx awed[14692]: [MASTER] new connection from 192.168.131.107:35424
    2016:05:24-10:10:20 astaro-cx awed[14782]: [A40031D269797B2] AP15 from 192.168.131.107:35424 identified as A40031D269797B2
    2016:05:24-10:10:20 astaro-cx awed[14782]: [A40031D269797B2] (Re-)loaded identity and/or configuration
    2016:05:24-10:10:20 astaro-cx awed[14782]: [A40031D269797B2] device sends DEV2ASG_INITIALCONTACT twice, dropping.
    2016:05:24-10:10:23 astaro-cx awed[14692]: [MASTER] new connection from 192.168.131.107:35425
    2016:05:24-10:10:23 astaro-cx awed[14794]: [A40031D269797B2] AP15 from 192.168.131.107:35425 identified as A40031D269797B2
    2016:05:24-10:10:23 astaro-cx awed[14794]: [A40031D269797B2] (Re-)loaded identity and/or configuration
    2016:05:24-10:10:23 astaro-cx awed[14794]: [A40031D269797B2] device sends DEV2ASG_INITIALCONTACT twice, dropping.
    2016:05:24-10:10:28 astaro-cx awed[14692]: [MASTER] new connection from 192.168.131.107:35426
    2016:05:24-10:10:28 astaro-cx awed[14798]: [A40031D269797B2] AP15 from 192.168.131.107:35426 identified as A40031D269797B2
    2016:05:24-10:10:28 astaro-cx awed[14798]: [A40031D269797B2] (Re-)loaded identity and/or configuration
    2016:05:24-10:10:28 astaro-cx awed[14798]: [A40031D269797B2] device sends DEV2ASG_INITIALCONTACT twice, dropping.
    2016:05:24-10:10:33 astaro-cx awed[14692]: [MASTER] new connection from 192.168.131.107:35427
    2016:05:24-10:10:33 astaro-cx awed[14816]: [A40031D269797B2] AP15 from 192.168.131.107:35427 identified as A40031D269797B2
    2016:05:24-10:10:33 astaro-cx awed[14816]: [A40031D269797B2] (Re-)loaded identity and/or configuration
    2016:05:24-10:10:33 astaro-cx awed[14816]: [A40031D269797B2] device sends DEV2ASG_INITIALCONTACT twice, dropping.
    2016:05:24-10:11:05 astaro-cx awed[14692]: [MASTER] new connection from 192.168.131.107:40101
    2016:05:24-10:11:05 astaro-cx awed[14849]: [A40031D269797B2] AP15 from 192.168.131.107:40101 identified as A40031D269797B2
    2016:05:24-10:11:05 astaro-cx awed[14849]: [A40031D269797B2] (Re-)loaded identity and/or configuration
    2016:05:24-10:11:06 astaro-cx awed[14849]: [A40031D269797B2] device sends DEV2ASG_INITIALCONTACT twice, dropping.
    2016:05:24-10:11:10 astaro-cx awed[14692]: [MASTER] new connection from 192.168.131.107:40102
    2016:05:24-10:11:10 astaro-cx awed[14853]: [A40031D269797B2] AP15 from 192.168.131.107:40102 identified as A40031D269797B2
    2016:05:24-10:11:11 astaro-cx awed[14853]: [A40031D269797B2] (Re-)loaded identity and/or configuration
    2016:05:24-10:11:11 astaro-cx awed[14853]: [A40031D269797B2] device sends DEV2ASG_INITIALCONTACT twice, dropping.
    2016:05:24-10:11:15 astaro-cx awed[14692]: [MASTER] new connection from 192.168.131.107:40103
    2016:05:24-10:11:16 astaro-cx awed[14858]: [A40031D269797B2] AP15 from 192.168.131.107:40103 identified as A40031D269797B2
    2016:05:24-10:11:16 astaro-cx awed[14858]: [A40031D269797B2] (Re-)loaded identity and/or configuration
    2016:05:24-10:11:16 astaro-cx awed[14858]: [A40031D269797B2] device sends DEV2ASG_INITIALCONTACT twice, dropping.
    2016:05:24-10:11:20 astaro-cx awed[14692]: [MASTER] new connection from 192.168.131.107:40104
    2016:05:24-10:11:21 astaro-cx awed[14861]: [A40031D269797B2] AP15 from 192.168.131.107:40104 identified as A40031D269797B2
    2016:05:24-10:11:21 astaro-cx awed[14861]: [A40031D269797B2] (Re-)loaded identity and/or configuration
    2016:05:24-10:11:21 astaro-cx awed[14861]: [A40031D269797B2] device sends DEV2ASG_INITIALCONTACT twice, dropping.
    2016:05:24-10:11:26 astaro-cx awed[14692]: [MASTER] new connection from 192.168.131.107:40105
    2016:05:24-10:11:26 astaro-cx awed[14866]: [A40031D269797B2] AP15 from 192.168.131.107:40105 identified as A40031D269797B2
    2016:05:24-10:11:26 astaro-cx awed[14866]: [A40031D269797B2] (Re-)loaded identity and/or configuration
    2016:05:24-10:11:26 astaro-cx awed[14866]: [A40031D269797B2] device sends DEV2ASG_INITIALCONTACT twice, dropping.
    2016:05:24-10:11:31 astaro-cx awed[14692]: [MASTER] new connection from 192.168.131.107:40106
    2016:05:24-10:11:32 astaro-cx awed[14871]: 1
    2016:05:24-10:11:36 astaro-cx awed[14692]: [MASTER] new AP with ID A40031D269797B2
    2016:05:24-10:11:38 astaro-cx awed[14692]: [MASTER] new connection from 192.168.131.107:40107
    2016:05:24-10:11:40 astaro-cx awed[14692]: [MASTER] AP A40031D269797B2: Local metadata updated
    2016:05:24-10:11:40 astaro-cx awed[14692]: [MASTER] AP A40031D269797B2: Configuration change detected
    2016:05:24-10:11:52 astaro-cx awed[14692]: [MASTER] AP A40031D269797B2: Local metadata updated
    2016:05:24-10:11:52 astaro-cx awed[14692]: [MASTER] AP A40031D269797B2: Configuration change detected
    2016:05:24-10:11:54 astaro-cx awed[14692]: [MASTER] new connection from 192.168.131.107:40108
    2016:05:24-10:11:54 astaro-cx awed[14926]: [A40031D269797B2] AP15 from 192.168.131.107:40108 identified as A40031D269797B2
    2016:05:24-10:11:54 astaro-cx awed[14926]: [A40031D269797B2] (Re-)loaded identity and/or configuration
    2016:05:24-10:11:54 astaro-cx awed[14926]: [A40031D269797B2] device sends DEV2ASG_INITIALCONTACT twice, dropping.
    2016:05:24-10:11:59 astaro-cx awed[14692]: [MASTER] new connection from 192.168.131.107:40109
    2016:05:24-10:11:59 astaro-cx awed[14938]: [A40031D269797B2] AP15 from 192.168.131.107:40109 identified as A40031D269797B2
    2016:05:24-10:11:59 astaro-cx awed[14938]: [A40031D269797B2] (Re-)loaded identity and/or configuration
    2016:05:24-10:11:59 astaro-cx awed[14938]: [A40031D269797B2] device sends DEV2ASG_INITIALCONTACT twice, dropping.[st]

    Same state after delete and activate the AP after restarting awed.

    best regards

    michael

  • 0 in reply to ex-cạthedra

    At the ssh-console it appears nl80211 not found

Reply Children
No Data
Unfiltered HTML