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AP 50 lost 5Ghz function....

Hello,

I have a relay strange behavior of my AP50.

I was able to connect the AP and configure the SSID´s also one with 5Ghz.

I could connect with my PC to the WLAN and the world was fine....BUT then was a Firmware-update made by the ASG and now i get following error in logfile why the AP is started:


sysinit: PHY for wifi device radio1 not found

and the 5Ghz is not working anymore....

I have no idea [:(]

Regards Frank from Germany (so sorry for the strange English)

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0 BarryG over 11 years ago

Hi, ASG/UTM version # please.

Barry
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0 dapor over 11 years ago in reply to BarryG

Firmware version: UTM 9.006-5
Pattern version: 45229
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0 treskaan over 11 years ago

this is strange, does the AP stream 2.4 ghz??
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0 dapor over 11 years ago in reply to treskaan

Yes the 2.4Ghz working good.

It seems that the 5Ghz module is "gone" - is it possible that one wireless-module is broken and the rest of the AP working properly ??

Regards Frank
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0 BarryG over 11 years ago

Hi, it's possible the 5GHz radio isn't working, perhaps due to a hardware or firmware problem.

Do you have a support contract?

Barry
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0 treskaan over 11 years ago

Okay, this sounds like a hardware defect to me. Could you try to reflash the AP to exclude a bug in the firmware before you request a RMA?
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0 dapor over 11 years ago in reply to BarryG

I do not have a support contract.

I aso think that es is a hardware failure, because when I start the AP after a while leaving powerless the 5Ghz module is working for about 10 -15 min...and than it is gone again....
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0 dapor over 11 years ago in reply to treskaan

Okay, this sounds like a hardware defect to me. Could you try to reflash the AP to exclude a bug in the firmware before you request a RMA?

I tried this yesterday, but as i connect the AP to the ASG the firmware is updated immediately - so there is no try [:(]
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0 treskaan over 11 years ago

okay, then you should contact the support to get a replacement and I get a chance to get hands on your device to debug it.
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