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Access Points drops out - ....

narna4ever
Hi
We have 3 active access points. 2 AP30 and 1 AP50

Our Sophos UTM 9 – Model ASG220 – Firmware version: 9.005-16

We have split in two wireless networks (guest / work) 

Some of our users complain that they get kicked out from the wireless network – loose connection for a minute or so, and then get back online. 

One of the users has a new laptop, but the problem is still the same. 

Not sure where to start looking for this problem – and yes… am a newbie, so if you need any else updates.... let me know. 

The clients are running Windows 7 Pro.

Thanx


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  • 0
    If you can identify the lines in the wireless log when the problem occurs, please post them here.  You might want to use something like inSSIDer on a laptop to confirm that you've made a good choice with the channel(s) you've selected.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0
    If you can identify the lines in the wireless log when the problem occurs, please post them here.  You might want to use something like inSSIDer on a laptop to confirm that you've made a good choice with the channel(s) you've selected.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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