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[9.705-3] Access Points go Inactive

Michael Witkop

Hi Community!

our Access Points are going Inactive twice per day.
They still react to a Ping, but the UTM ist listing them as Inactive. A Reboot of the HA-Master reactivates the Access Points. I don't have a clue what causes this behaviour, so any ideas are welcomed!

We have arount 20 Access Points, from AP10 to APX320

Kind Regards
Michael



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  • 0

    Hello Michael,

    Thank you for contacting the Sohos Community!

    When this issue happens, what does the /var/log/wireless.log says? anything under fallback.log, confd-debug.log

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • 0 in reply to emmosophos

    Hi Emmanuel,

    thank you for your reply!
    I don't know what errors should look like, so i posted the wireless.log:

    wireless.log 

    2020:11:28-01:09:42 vpn-2 awed[11089]: [MASTER] start processing configuration change
2020:11:28-01:09:43 vpn-2 awed[11089]: [MASTER] end processing configuration change
2020:11:28-03:28:02 192.168.2.128 netifd: lan (763): Sending renew...
2020:11:28-03:28:02 192.168.2.128 netifd: lan (763): Lease of 192.168.2.128 obtained, lease time 86400
2020:11:28-04:09:49 vpn-2 awed[11089]: [MASTER] start processing configuration change
2020:11:28-04:09:50 vpn-2 awed[11089]: [MASTER] end processing configuration change
2020:11:28-05:27:44 A40039023B1A3FF netifd: lan (969): Sending renew...
2020:11:28-05:27:44 A40039023B1A3FF netifd: lan (969): Lease of 192.168.2.131 obtained, lease time 86400
2020:11:28-05:27:49 A4003982651BE34 netifd: lan (968): Sending renew...
2020:11:28-05:27:49 A4003982651BE34 netifd: lan (968): Lease of 192.168.2.132 obtained, lease time 86400
2020:11:28-05:34:41 A4003945F9874DB netifd: lan (968): Sending renew...
2020:11:28-05:34:41 A4003945F9874DB netifd: lan (968): Lease of 192.168.2.244 obtained, lease time 86400
2020:11:28-07:09:56 vpn-2 awed[11089]: [MASTER] start processing configuration change
2020:11:28-07:09:57 vpn-2 awed[11089]: [MASTER] end processing configuration change
2020:11:28-07:38:58 A4003945F9874DB hostapd: wlan1: STA 00:17:23:27:72:ae IEEE 802.11: authenticated
2020:11:28-07:38:58 A4003945F9874DB hostapd: wlan1: STA 00:17:23:27:72:ae IEEE 802.11: associated (aid 1)
2020:11:28-07:38:58 A4003945F9874DB hostapd: wlan1: STA 00:17:23:27:72:ae RADIUS: starting accounting session 5FC08BDD-00000003
2020:11:28-07:38:58 A4003945F9874DB hostapd: wlan1: STA 00:17:23:27:72:ae WPA: pairwise key handshake completed (RSN)
2020:11:28-07:38:58 A4003945F9874DB awelogger[5358]: id="4103" severity="info" sys="System" sub="WiFi" name="STA authentication" ssid="KMintern" ssid_id="WLAN1.0" bssid="00:1a:8c:99:c8:10" sta="00:17:23:27:72:ae" status_code="0"
2020:11:28-07:38:58 A4003945F9874DB awelogger[5358]: id="4104" severity="info" sys="System" sub="WiFi" name="STA association" ssid="KMintern" ssid_id="WLAN1.0" bssid="00:1a:8c:99:c8:10" sta="00:17:23:27:72:ae" status_code="0"
2020:11:28-07:38:58 A4003945F9874DB awelogger[5358]: id="4101" severity="info" sys="System" sub="WiFi" name="STA connected" ssid="KMintern" ssid_id="WLAN1.0" bssid="00:1a:8c:99:c8:10" sta="00:17:23:27:72:ae"
2020:11:28-07:40:47 A4003945F9874DB hostapd: wlan1: STA 00:17:23:27:72:ae IEEE 802.11: disassociated
2020:11:28-07:40:47 A4003945F9874DB awelogger[5358]: id="4102" severity="info" sys="System" sub="WiFi" name="STA disconnected" ssid="KMintern" ssid_id="WLAN1.0" bssid="00:1a:8c:99:c8:10" sta="00:17:23:27:72:ae"
2020:11:28-07:40:48 A4003945F9874DB hostapd: wlan1: STA 00:17:23:27:72:ae IEEE 802.11: deauthenticated due to inactivity (timer DEAUTH/REMOVE)
2020:11:28-09:12:48 A4003945F9874DB hostapd: wlan1: STA 00:17:23:27:72:ae IEEE 802.11: authenticated
2020:11:28-09:12:48 A4003945F9874DB hostapd: wlan1: STA 00:17:23:27:72:ae IEEE 802.11: associated (aid 1)
2020:11:28-09:12:48 A4003945F9874DB hostapd: wlan1: STA 00:17:23:27:72:ae RADIUS: starting accounting session 5FC08BDD-00000004
2020:11:28-09:12:48 A4003945F9874DB hostapd: wlan1: STA 00:17:23:27:72:ae WPA: pairwise key handshake completed (RSN)
2020:11:28-09:12:48 A4003945F9874DB awelogger[5358]: id="4103" severity="info" sys="System" sub="WiFi" name="STA authentication" ssid="KMintern" ssid_id="WLAN1.0" bssid="00:1a:8c:99:c8:10" sta="00:17:23:27:72:ae" status_code="0"
2020:11:28-09:12:48 A4003945F9874DB awelogger[5358]: id="4104" severity="info" sys="System" sub="WiFi" name="STA association" ssid="KMintern" ssid_id="WLAN1.0" bssid="00:1a:8c:99:c8:10" sta="00:17:23:27:72:ae" status_code="0"
2020:11:28-09:12:48 A4003945F9874DB awelogger[5358]: id="4101" severity="info" sys="System" sub="WiFi" name="STA connected" ssid="KMintern" ssid_id="WLAN1.0" bssid="00:1a:8c:99:c8:10" sta="00:17:23:27:72:ae"
2020:11:28-09:14:39 A4003945F9874DB hostapd: wlan1: STA 00:17:23:27:72:ae IEEE 802.11: disassociated
2020:11:28-09:14:39 A4003945F9874DB awelogger[5358]: id="4102" severity="info" sys="System" sub="WiFi" name="STA disconnected" ssid="KMintern" ssid_id="WLAN1.0" bssid="00:1a:8c:99:c8:10" sta="00:17:23:27:72:ae"
2020:11:28-09:14:40 A4003945F9874DB hostapd: wlan1: STA 00:17:23:27:72:ae IEEE 802.11: deauthenticated due to inactivity (timer DEAUTH/REMOVE)
2020:11:28-09:26:08 192.168.2.128 kernel: [186717.110000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-09:26:26 192.168.2.128 kernel: [186735.450000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-09:34:37 192.168.2.128 kernel: [187225.620000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-09:37:46 192.168.2.128 kernel: [187415.420000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-09:38:47 192.168.2.128 kernel: [187476.120000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-10:00:11 192.168.2.128 kernel: [188760.490000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-10:03:42 192.168.2.128 kernel: [188971.260000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-10:06:34 192.168.2.128 kernel: [189142.570000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-10:07:36 192.168.2.128 kernel: [189205.550000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-10:07:52 192.168.2.128 kernel: [189221.010000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-10:09:40 vpn-2 awed[11089]: [MASTER] start processing configuration change
2020:11:28-10:09:41 vpn-2 awed[11089]: [MASTER] end processing configuration change
2020:11:28-10:25:36 192.168.2.128 kernel: [190285.250000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-10:28:19 192.168.2.128 kernel: [190448.040000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-10:29:25 192.168.2.128 kernel: [190513.430000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-10:34:23 192.168.2.128 kernel: [190811.720000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-13:09:41 vpn-2 awed[11089]: [MASTER] start processing configuration change
2020:11:28-13:09:42 vpn-2 awed[11089]: [MASTER] end processing configuration change
2020:11:28-13:10:37 192.168.2.128 kernel: [200186.040000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-13:10:56 192.168.2.128 kernel: [200204.520000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-13:14:07 192.168.2.128 kernel: [200395.230000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-13:18:31 192.168.2.128 kernel: [200659.590000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-13:19:00 192.168.2.128 kernel: [200689.030000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-13:19:06 192.168.2.128 kernel: [200694.600000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-13:36:44 192.168.2.128 kernel: [201752.740000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-13:44:50 192.168.2.128 kernel: [202238.480000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-13:57:22 192.168.2.128 kernel: [202991.500000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-14:03:52 192.168.2.128 kernel: [203381.030000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-14:10:42 192.168.2.128 kernel: [203790.780000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-14:10:48 192.168.2.128 kernel: [203796.890000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-14:35:06 192.168.2.128 kernel: [205254.990000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-14:35:26 192.168.2.128 kernel: [205275.060000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-14:35:38 192.168.2.128 kernel: [205286.570000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-14:39:24 192.168.2.128 kernel: [205512.020000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-14:39:40 192.168.2.128 kernel: [205529.060000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-14:39:55 192.168.2.128 kernel: [205544.380000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-15:13:17 192.168.2.128 kernel: [207546.240000] rt305x-esw 10110000.esw: link changed 0x01
2020:11:28-15:28:04 192.168.2.128 netifd: lan (763): Sending renew...
2020:11:28-15:28:04 192.168.2.128 netifd: lan (763): Lease of 192.168.2.128 obtained, lease time 86400
2020:11:28-16:09:44 vpn-2 awed[11089]: [MASTER] start processing configuration change
2020:11:28-16:09:45 vpn-2 awed[11089]: [MASTER] end processing configuration change
2020:11:28-17:27:44 A40039023B1A3FF netifd: lan (969): Sending renew...
2020:11:28-17:27:45 A40039023B1A3FF netifd: lan (969): Lease of 192.168.2.131 obtained, lease time 86400
2020:11:28-17:27:49 A4003982651BE34 netifd: lan (968): Sending renew...
2020:11:28-17:27:49 A4003982651BE34 netifd: lan (968): Lease of 192.168.2.132 obtained, lease time 86400
2020:11:28-17:34:41 A4003945F9874DB netifd: lan (968): Sending renew...
2020:11:28-17:34:41 A4003945F9874DB netifd: lan (968): Lease of 192.168.2.244 obtained, lease time 86400
2020:11:28-19:09:44 vpn-2 awed[11089]: [MASTER] start processing configuration change
2020:11:28-19:09:44 vpn-2 awed[11089]: [MASTER] end processing configuration change
2020:11:28-19:24:17 A4003945F9874DB kernel: [222603.060000] eth0: link up (1000Mbps/Full duplex)
2020:11:28-19:24:17 A4003945F9874DB kernel: [222603.060000] br-lan: port 1(eth0) entered forwarding state
2020:11:28-19:24:17 A4003945F9874DB kernel: [222603.070000] br-lan: port 1(eth0) entered forwarding state
2020:11:28-19:24:17 A4003945F9874DB netifd: Network device 'eth0' link is up
2020:11:28-19:24:19 A4003945F9874DB kernel: [222605.070000] br-lan: port 1(eth0) entered forwarding state
2020:11:28-21:12:47 A4003945F9874DB hostapd: wlan1: STA 00:17:23:27:72:ae IEEE 802.11: authenticated
2020:11:28-21:12:47 A4003945F9874DB hostapd: wlan1: STA 00:17:23:27:72:ae IEEE 802.11: associated (aid 1)
2020:11:28-21:12:47 A4003945F9874DB awelogger[5358]: id="4103" severity="info" sys="System" sub="WiFi" name="STA authentication" ssid="KMintern" ssid_id="WLAN1.0" bssid="00:1a:8c:99:c8:10" sta="00:17:23:27:72:ae" status_code="0"
2020:11:28-21:12:47 A4003945F9874DB awelogger[5358]: id="4104" severity="info" sys="System" sub="WiFi" name="STA association" ssid="KMintern" ssid_id="WLAN1.0" bssid="00:1a:8c:99:c8:10" sta="00:17:23:27:72:ae" status_code="0"
2020:11:28-21:12:47 A4003945F9874DB hostapd: wlan1: STA 00:17:23:27:72:ae RADIUS: starting accounting session 5FC08BDD-00000005
2020:11:28-21:12:47 A4003945F9874DB hostapd: wlan1: STA 00:17:23:27:72:ae WPA: pairwise key handshake completed (RSN)
2020:11:28-21:12:47 A4003945F9874DB awelogger[5358]: id="4101" severity="info" sys="System" sub="WiFi" name="STA connected" ssid="KMintern" ssid_id="WLAN1.0" bssid="00:1a:8c:99:c8:10" sta="00:17:23:27:72:ae"
2020:11:28-21:14:39 A4003945F9874DB hostapd: wlan1: STA 00:17:23:27:72:ae IEEE 802.11: disassociated
2020:11:28-21:14:39 A4003945F9874DB awelogger[5358]: id="4102" severity="info" sys="System" sub="WiFi" name="STA disconnected" ssid="KMintern" ssid_id="WLAN1.0" bssid="00:1a:8c:99:c8:10" sta="00:17:23:27:72:ae"
2020:11:28-21:14:40 A4003945F9874DB hostapd: wlan1: STA 00:17:23:27:72:ae IEEE 802.11: deauthenticated due to inactivity (timer DEAUTH/REMOVE)
2020:11:28-22:09:57 vpn-2 awed[11089]: [MASTER] start processing configuration change
2020:11:28-22:09:57 vpn-2 awed[11089]: [MASTER] end processing configuration change

    The Access Points go Offline somewhere in the night and at around 13:00h.

    Thanks! 

    Kind Regards Michael

  • 0 in reply to Michael Witkop

    Hello Michael,

    Thank you for the logs.

    Is there anything under

    # l/var/storage/cores

    I just see the configuration change gets triggered.

    Do the logs are the same in the other device?

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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