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Netflix Streaming will not work [Resolved]

RobertBurri

I am having issues getting Netflix streaming to work.  I've read through probably every discussion on the forum, but they appear old and none have worked.  Luckily Netflix is not a big percentage of what we watch, but I'm pretty sure it was working until recently.  HBO Go and other streaming services work fine.  I cannot get it to work either on a Roku or directly on an LG SmartTV.

I've tried adding the LG and/or Roku, I have both setup with a static IP,  to the Transport Mode Skiplist Source and Destination, with the Allow checkbox both checked and unchecked...nothing works.  Both ways actually block all Internet connectivity to the LG. 

I've also tried setting up a Web Filter Profile that doesn't proxy HTTPS traffic, applied to the LG, and created the firewall rule to allow HTTPS to the LG...doesn't work.

With each setting connectivity is completely blocked or partial, but nothing has allowed streaming to succeed.  When I remove any specific configs for the LG, Netflix actually works the best, but will not stream, stopping at 25% for every attempt.

Would really appreciate some insight.

Thanks.



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  • 0

    Hi Robert, 

    Any insight from the thread here?

    And refer : www.l3pdu.com/.../

    Hope  that helps.

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0

    If you use transparent web filtering then adding the device used to stream netflix to the transparent source skiplist should work. You are using transparent web filtering or are you using standard mode?

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

  • 0 in reply to apijnappels

    I've read through those posts, but will review again.

    Yes, I am in Transparent Mode.  What I find is that when I put the LG into Source or Destination or both, with or without the Allow https/s button checked, it doesn't work.  And wen I put the LG in Source it blocks all Internet traffic to the LG with or without Allow checked.

    I have a GS105E Switch in the network, and the LG is in VLAN 1. Not sure if there is a config needed related to that.

  • 0

    I am in the same boat. I've jump through hoops and nothing seems to work. Loads..stops at 25%.

  • +1 in reply to RobertBurri

    On a hunch, I added a similar NAT Masquerade rule that was required to get my Tivo updating properly since I have the managed switch in my network, for my LG, and that resolved it.

    I have the following rules, and Netfilx is now working (I haven't watched a full show, but the app is way more responsive, and starts streaming w/o issue):

    LGTV Network Host object in Web Protection / Misc | Skip Transparent Mode Source / Allow HTTP/S traffic checked.
    Network Protection / NAT | Masquerade Rule: LGTV (static IP) -> WAN

    That seems to be working.  Will update if I find anything else.

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