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Flow Monitor show no data and forces logout

Jas Man

Every time when I try to open the flow monitor of my UTM 9.352-6 the window show "No data available in table".
After 5-10 seconds the  UTM main window reports "Backend connection failed, please click Shift-Reload to try again." and I've to log in again.


Works definitly a version earlier. Could someone confirm this error?



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  • 0
    The fix for those without paid support was posted a month ago: community.sophos.com/.../283427
    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    Hi Bob,

    thanks for your hint!

    Well, I bought a SG115W in September 2015 with all available kinds of support for all modules incl. fast replacement of hardware but didn't know this error until I tried to use the Flow Monitor today. May be, it's because I'm not checking this forum every day, week or month for errors in firmeware.

    You mentioned your link would be for those you don't have payed support.

    As you see, I have subscribed and payed for support one year ahead but didn't get any information from Sophos about this bug and how to fix it. Sounds a little bit strange, didn't it? If they know the bug and have a workaround/fix why didn't the inform their paying customers? I don't understand this behaviour.

    Greetinx,

    moose
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  • 0 in reply to BAlfson
    Hi Bob,

    thanks for your hint!

    Well, I bought a SG115W in September 2015 with all available kinds of support for all modules incl. fast replacement of hardware but didn't know this error until I tried to use the Flow Monitor today. May be, it's because I'm not checking this forum every day, week or month for errors in firmeware.

    You mentioned your link would be for those you don't have payed support.

    As you see, I have subscribed and payed for support one year ahead but didn't get any information from Sophos about this bug and how to fix it. Sounds a little bit strange, didn't it? If they know the bug and have a workaround/fix why didn't the inform their paying customers? I don't understand this behaviour.

    Greetinx,

    moose
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