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Failed Play video that work on JW Player

YivgenyShipilevsky

Hello,

I have a problem to play video from website that work on JW Player.

All other video players work well.

Found that if i disable Anti Virus on Web Filter profile - It's work fine, but i think it's not good idea to disable Anti-Virus.

Please help.



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  • 0

    Hello,

    I unable to play video that work with JW Player.

    All other videos played without problem.

    I found, that if i disable Anti Virus Scanning on web filter profile - It's start working.

    But I don't want disable anti-virus scanning.

    There is some solution?

    Attached log:

    2016:01:10-13:24:18 mail httpproxy[16991]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.23.100.87" dstip="31.168.230.10" user="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo3 (Full Internet Access)" filteraction="REF_HttCffFullInterAcces (Full Internet Access)" size="802" request="0xd5ea3800" url="player.flix.co.il/jwplayer.html referer="http://www.bizportal.co.il/" error="" authtime="0" dnstime="1" cattime="159" avscantime="16535" fullreqtime="19828412" device="0" auth="0" ua="Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36" exceptions="" category="147" reputation="neutral" categoryname="Streaming Media" content-type="text/html"
    2016:01:10-13:24:18 mail httpproxy[16991]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.23.100.87" dstip="31.168.230.10" user="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo3 (Full Internet Access)" filteraction="REF_HttCffFullInterAcces (Full Internet Access)" size="2061" request="0xd5ea3800" url="player.flix.co.il/.../DfpHandler.js referer="player.flix.co.il/jwplayer.html error="" authtime="0" dnstime="1" cattime="218" avscantime="13128" fullreqtime="192879" device="0" auth="0" ua="Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36" exceptions="" category="147" reputation="neutral" categoryname="Streaming Media" content-type="application/javascript"
    2016:01:10-13:24:18 mail httpproxy[16991]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.23.100.87" dstip="31.168.230.10" user="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo3 (Full Internet Access)" filteraction="REF_HttCffFullInterAcces (Full Internet Access)" size="4748" request="0xd5ea3800" url="player.flix.co.il/.../playerConfiguration.js referer="player.flix.co.il/jwplayer.html error="" authtime="0" dnstime="1" cattime="224" avscantime="16521" fullreqtime="64411" device="0" auth="0" ua="Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36" exceptions="" category="147" reputation="neutral" categoryname="Streaming Media" content-type="application/javascript"
    2016:01:10-13:24:18 mail httpproxy[16991]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.23.100.87" dstip="192.118.97.45" user="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo3 (Full Internet Access)" filteraction="REF_HttCffFullInterAcces (Full Internet Access)" size="671" request="0xd64d3800" url="www.bizportal.co.il/.../BestTVIFrame" referer="player.flix.co.il/jwplayer.html error="" authtime="0" dnstime="1" cattime="196" avscantime="16601" fullreqtime="56779" device="0" auth="0" ua="Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36" exceptions="" category="114" reputation="neutral" categoryname="Finance/Banking" content-type="text/html"
    2016:01:10-13:24:18 mail httpproxy[16991]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.23.100.87" dstip="212.179.180.110" user="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo3 (Full Internet Access)" filteraction="REF_HttCffFullInterAcces (Full Internet Access)" size="35" request="0xd5552800" url="www.google-analytics.com/collect referer="player.flix.co.il/jwplayer.html error="" authtime="0" dnstime="1" cattime="188" avscantime="4885" fullreqtime="519474" device="0" auth="0" ua="Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36" exceptions="" category="178" reputation="neutral" categoryname="Internet Services" application="googanal" app-id="175" content-type="image/gif"
    2016:01:10-13:24:18 mail httpproxy[16991]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.23.100.87" dstip="31.168.230.10" user="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo3 (Full Internet Access)" filteraction="REF_HttCffFullInterAcces (Full Internet Access)" size="419" request="0xd5ea3800" url="player.flix.co.il/.../XmlForNewPlayer.ashx referer="player.flix.co.il/jwplayer.html error="" authtime="0" dnstime="1" cattime="242" avscantime="5703" fullreqtime="226671" device="0" auth="0" ua="Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36" exceptions="" category="147" reputation="neutral" categoryname="Streaming Media" content-type="text/xml"
    2016:01:10-13:24:18 mail httpproxy[16991]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.23.100.87" dstip="212.179.180.110" user="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo3 (Full Internet Access)" filteraction="REF_HttCffFullInterAcces (Full Internet Access)" size="35" request="0xd5552800" url="www.google-analytics.com/collect referer="player.flix.co.il/jwplayer.html error="" authtime="0" dnstime="1" cattime="196" avscantime="6809" fullreqtime="100814" device="0" auth="0" ua="Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36" exceptions="" category="178" reputation="neutral" categoryname="Internet Services" application="googanal" app-id="175" content-type="image/gif"
    2016:01:10-13:24:18 mail httpproxy[16991]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.23.100.87" dstip="31.168.230.11" user="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo3 (Full Internet Access)" filteraction="REF_HttCffFullInterAcces (Full Internet Access)" size="60476" request="0xd6230800" url="31.168.230.11/.../flx_4416721_3840992.mp4" referer="player.flix.co.il/jwplayer.html error="" authtime="0" dnstime="235" cattime="164" avscantime="0" fullreqtime="59011" device="0" auth="0" ua="Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36" exceptions="" category="178" reputation="neutral" categoryname="Internet Services" content-type="video/mp4"
    2016:01:10-13:24:18 mail httpproxy[16991]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.23.100.87" dstip="31.168.230.11" user="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo3 (Full Internet Access)" filteraction="REF_HttCffFullInterAcces (Full Internet Access)" size="12431" request="0xd56c3000" url="31.168.230.11/.../flx_4416721_3840992.mp4" referer="player.flix.co.il/jwplayer.html error="" authtime="0" dnstime="193" cattime="176" avscantime="0" fullreqtime="65874" device="0" auth="0" ua="Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36" exceptions="" category="178" reputation="neutral" categoryname="Internet Services" content-type="video/mp4"
    2016:01:10-13:24:18 mail httpproxy[16991]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.23.100.87" dstip="54.165.255.130" user="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo3 (Full Internet Access)" filteraction="REF_HttCffFullInterAcces (Full Internet Access)" size="43" request="0xd522c800" url="jwpltx.com/.../ping.gif referer="player.flix.co.il/jwplayer.html error="" authtime="0" dnstime="1" cattime="246" avscantime="4048" fullreqtime="20339194" device="0" auth="0" ua="Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36" exceptions="" category="9998" reputation="unverified" categoryname="Uncategorized" content-type="image/gif"

  • 0
    LOG:
    2016:01:10-13:24:18 mail httpproxy[16991]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.23.100.87" dstip="31.168.230.11" user="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo3 (Full Internet Access)" filteraction="REF_HttCffFullInterAcces (Full Internet Access)" size="60476" request="0xd6230800" url="31.168.230.11/.../flx_4416721_3840992.mp4" referer="player.flix.co.il/jwplayer.html error="" authtime="0" dnstime="235" cattime="164" avscantime="0" fullreqtime="59011" device="0" auth="0" ua="Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36" exceptions="" category="178" reputation="neutral" categoryname="Internet Services" content-type="video/mp4"
    2016:01:10-13:24:18 mail httpproxy[16991]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.23.100.87" dstip="31.168.230.11" user="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo3 (Full Internet Access)" filteraction="REF_HttCffFullInterAcces (Full Internet Access)" size="12431" request="0xd56c3000" url="31.168.230.11/.../flx_4416721_3840992.mp4" referer="player.flix.co.il/jwplayer.html error="" authtime="0" dnstime="193" cattime="176" avscantime="0" fullreqtime="65874" device="0" auth="0" ua="Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36" exceptions="" category="178" reputation="neutral" categoryname="Internet Services" content-type="video/mp4"
    2016:01:10-13:24:18 mail httpproxy[16991]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.23.100.87" dstip="54.165.255.130" user="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo3 (Full Internet Access)" filteraction="REF_HttCffFullInterAcces (Full Internet Access)" size="43" request="0xd522c800" url="jwpltx.com/.../ping.gif referer="player.flix.co.il/jwplayer.html error="" authtime="0" dnstime="1" cattime="246" avscantime="4048" fullreqtime="20339194" device="0" auth="0" ua="Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36" exceptions="" category="9998" reputation="unverified" categoryname="Uncategorized" content-type="image/gif"
  • 0
    Is all the media that is not working hosted at 31.168.230.11? If so, you could try creating an exception rule to only disable AV scanning from that site.
    __________________
    ACE v8/SCA v9.3

    ...still have a v5 install disk in a box somewhere.

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  • 0 in reply to Scott_Klassen
    It's not only this IP Address, every video from specified site played from random IP Addresses
  • 0 in reply to YivgenyShipilevsky

    Did you ever find a way to fix this?

    I have just got some reports from Chrome users having the same problems playing video through the JW Player Javascript. (http://video.syddjurs.dk/)
    And i can confirm, that disabling antivirus temporarily fixes the issue.

    Strangely enough, same page, same videos, works fine in Internet Explorer on the same network - even on the same computers.

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