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website getting timeout error

We have an offsite office which is connected to us through VPN. whereas we have XG550, they are using SG125.

While accessing a specific page of our inhouse website through VPN users at other location are getting timeout error.

The page itself takes time at our location ~ around 2 to 3 mins, since its loading data.

Is there some method through which we could increase time out limit on sg125 for accessing website.

As I checked there is no latency or packet drop on network or on VPN connection. Please guide.



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  • If you have excluded the website from Webproxy there should'nt be a proxy warning anymore.

    Please confirm that the clients and the SG 125 firewall resolve the website on the remote location with the same IP-Address that is configured on the webserver itself.

    Which firewall is presentig the block - timeout message? The remote firewall or the HQ firewall? You should find it in the webproxy logs. Maybe you have excluded the IP on the wrong firewall.

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