website getting timeout error

Question

We have an offsite office which is connected to us through VPN. whereas we have XG550, they are using SG125. 
 While accessing a specific page of our inhouse website through VPN users at other location are getting timeout error. 
 The page itself takes time at our location ~ around 2 to 3 mins, since its loading data. 
 Is there some method through which we could increase time out limit on sg125 for accessing website. 
 As I checked there is no latency or packet drop on network or on VPN connection. Please guide.

LHerzog · Accepted Answer

Web Protection > Filtering Options > Misc 
 
 Transparent Mode Skiplist 
 Using this option is only meaningful if the Web Filter runs in transparent mode. Hosts and networks listed in the Skip transparent mode hosts/nets boxes will not be subject to the transparent interception of HTTP traffic. 
 
 If you do not use transparent mode - just place the URL in some Exception rule Web Protection > Filtering Options > Exceptions

LHerzog · Answer

I think if the page is desired to load this long, you just want to exclude the page from beeing processed by the webproxy on SG. Exclude the webserver from the allowed destinations. 
 Skip Transparent Mode Destination Hosts/Nets

website getting timeout error

Top Replies

Transparent Mode Skiplist