Error "No route to host" when I access to website

Hi papali,

Thank you for reaching out to the Community! 

Do you use internal or external DNS servers? The status code 500 indicates this issue is serverside and it could be the DNS.

Could you share the result of nslookup against that domain from your UTM? 

Thanks,

Hi H_Patel, thanks for your support!

From UTM:

nslookup m2mportal.vodafone.com
Server: 127.0.0.1
Address: 127.0.0.1#53

Non-authoritative answer:
Name: m2mportal.vodafone.com
Address: 47.73.9.183

I use the DNS of my ISP, a few days ago I was using OpenDNS, I changed them with those of my ISP to do a test, but the result has not changed.

Hello Papali,

it seems, that there is another server involved, maybe for authentication services: url="https://m2mportal.id.vodafone.com/"

I get this answer from there:

Hello Papali,

it seems, that there is another server involved, maybe for authentication services: url="https://m2mportal.id.vodafone.com/"

I get this answer from there:

Hi jprusch, thanks for your support!

From the site https://m2mportal.vodafone.com after login is redirected to https://m2mportal.id.vodafone.com (with the id).

If you try to go directly to https://m2mportal.id.vodafone.com it gives you the error you see:

Forbidden
You don't have permission to access this resource.

Hello Papali,

I noticed that. But: you sent a snippet from your log stating you were going to "m2mportal.vodafone.com" while the logfile entry was about "m2mportal.id.vodafone.com", which is a different URL. So for troubleshooting reasons, I wanted to clarify that.

Hi jprusch, I correct myself, the link https://m2mportal.vodafone.com automatically redirects to https://m2mportal.id.vodafone.com/authenticationendpoint/login.do?commonAuthCallerPath=%2Fsamlsso&forceAuth=false&passiveAuth=false&tenantDomain=carbon.super&sessionDataKey=77dc420f-ff9e-494b-9691-1ecef6031215&relyingParty=vodafone.com&type=samlsso&sp=vodafone&isSaaSApp=false&authenticators=BasicAuthenticator:LOCAL 

If you go directly to https://m2mportal.id.vodafone.com (shortened link con id) you will see the error you posted earlier:

Forbidden
You don't have permission to access this resource.

On the UTM, however both https://m2mportal.vodafone.com (without id) and https://m2mportal.id.vodafone.com (with id) the DNS resolves them correctly

__________________________________________________

<M> utm:/root # nslookup m2mportal.id.vodafone.com
Server: 127.0.0.1
Address: 127.0.0.1#53

Non-authoritative answer:
Name: m2mportal.id.vodafone.com
Address: 195.232.251.109

<M> utm:/root # nslookup m2mportal.vodafone.com
Server: 127.0.0.1
Address: 127.0.0.1#53

Non-authoritative answer:
Name: m2mportal.vodafone.com
Address: 47.73.9.183

__________________________________________________

I also tried to clear the Web Caching

The filtering log complete is:

2021:02:05-15:23:57 utm-1 httpproxy[13748]: id="0003" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.116.20" dstip="" user="" group="" ad_domain="" statuscode="407" cached="0" profile="REF_HttProContaManag112 (Test Group)" filteraction=" ()" size="2515" request="0xa29e300" url="">m2mportal.vodafone.com/" referer="" error="" authtime="3" dnstime="0" aptptime="0" cattime="0" avscantime="0" fullreqtime="353" device="0" auth="2" ua="Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0" exceptions="url"
2021:02:05-15:23:57 utm-1 httpproxy[13748]: id="0003" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.116.20" dstip="" user="" group="" ad_domain="" statuscode="407" cached="0" profile="REF_HttProContaManag112 (Test Group)" filteraction=" ()" size="2515" request="0xa29e300" url="">m2mportal.vodafone.com/" referer="" error="" authtime="20" dnstime="0" aptptime="0" cattime="0" avscantime="0" fullreqtime="371" device="0" auth="2" ua="Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0" exceptions="url"
2021:02:05-15:23:58 utm-1 httpproxy[13748]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.116.20" dstip="47.73.9.183" user="username1" group="" ad_domain="domain1" statuscode="200" cached="0" profile="REF_HttProContaManag112 (Test Group)" filteraction="REF_HttCffFilteActio11411 (Filter Action for Test)" size="7565" request="0xa29e300" url="">m2mportal.vodafone.com/" referer="" error="" authtime="202" dnstime="23157" aptptime="0" cattime="0" avscantime="0" fullreqtime="297013" device="0" auth="2" ua="Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0" exceptions="url"
2021:02:05-15:23:58 utm-1 httpproxy[13748]: id="0003" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.116.20" dstip="" user="" group="" ad_domain="" statuscode="407" cached="0" profile="REF_HttProContaManag112 (Test Group)" filteraction=" ()" size="2515" request="0x9e96700" url="">m2mportal.vodafone.com/" referer="" error="" authtime="3" dnstime="0" aptptime="0" cattime="0" avscantime="0" fullreqtime="289" device="0" auth="2" ua="Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0" exceptions="url"
2021:02:05-15:23:58 utm-1 httpproxy[13748]: id="0003" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.116.20" dstip="" user="" group="" ad_domain="" statuscode="407" cached="0" profile="REF_HttProContaManag112 (Test Group)" filteraction=" ()" size="2515" request="0x9e96700" url="">m2mportal.vodafone.com/" referer="" error="" authtime="12" dnstime="0" aptptime="0" cattime="0" avscantime="0" fullreqtime="286" device="0" auth="2" ua="Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0" exceptions="url"
2021:02:05-15:23:58 utm-1 httpproxy[13748]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.116.20" dstip="47.73.9.183" user="username1" group="" ad_domain="domain1" statuscode="200" cached="0" profile="REF_HttProContaManag112 (Test Group)" filteraction="REF_HttCffFilteActio11411 (Filter Action for Test)" size="8157" request="0x9e96700" url="">m2mportal.vodafone.com/" referer="" error="" authtime="176" dnstime="5" aptptime="0" cattime="0" avscantime="0" fullreqtime="148270" device="0" auth="2" ua="Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0" exceptions="url"
2021:02:05-15:23:58 utm-1 httpproxy[13748]: id="0003" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.116.20" dstip="" user="" group="" ad_domain="" statuscode="407" cached="0" profile="REF_HttProContaManag112 (Test Group)" filteraction=" ()" size="2515" request="0xceffea00" url="">m2mportal.vodafone.com/" referer="" error="" authtime="2" dnstime="0" aptptime="0" cattime="0" avscantime="0" fullreqtime="290" device="0" auth="2" ua="Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0" exceptions="url"
2021:02:05-15:23:58 utm-1 httpproxy[13748]: id="0003" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.116.20" dstip="" user="" group="" ad_domain="" statuscode="407" cached="0" profile="REF_HttProContaManag112 (Test Group)" filteraction=" ()" size="2515" request="0xceffea00" url="">m2mportal.vodafone.com/" referer="" error="" authtime="13" dnstime="0" aptptime="0" cattime="0" avscantime="0" fullreqtime="290" device="0" auth="2" ua="Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0" exceptions="url"
2021:02:05-15:23:58 utm-1 httpproxy[13748]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.116.20" dstip="47.73.9.183" user="username1" group="" ad_domain="domain1" statuscode="200" cached="0" profile="REF_HttProContaManag112 (Test Group)" filteraction="REF_HttCffFilteActio11411 (Filter Action for Test)" size="10760" request="0xceffea00" url="">m2mportal.vodafone.com/" referer="" error="" authtime="174" dnstime="6" aptptime="0" cattime="0" avscantime="0" fullreqtime="157914" device="0" auth="2" ua="Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0" exceptions="url"
2021:02:05-15:23:58 utm-1 httpproxy[13748]: id="0003" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.116.20" dstip="" user="" group="" ad_domain="" statuscode="407" cached="0" profile="REF_HttProContaManag112 (Test Group)" filteraction=" ()" size="2515" request="0xcaed1500" url="">m2mportal.id.vodafone.com/" referer="" error="" authtime="3" dnstime="0" aptptime="0" cattime="0" avscantime="0" fullreqtime="411" device="0" auth="2" ua="Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0" exceptions="url"
2021:02:05-15:23:58 utm-1 httpproxy[13748]: id="0003" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.116.20" dstip="" user="" group="" ad_domain="" statuscode="407" cached="0" profile="REF_HttProContaManag112 (Test Group)" filteraction=" ()" size="2515" request="0xcaed1500" url="">m2mportal.id.vodafone.com/" referer="" error="" authtime="13" dnstime="0" aptptime="0" cattime="0" avscantime="0" fullreqtime="293" device="0" auth="2" ua="Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0" exceptions="url"
2021:02:05-15:24:02 utm-1 httpproxy[13748]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="CONNECT" srcip="192.168.116.20" dstip="195.232.251.109" user="username1" group="" ad_domain="domain1" statuscode="500" cached="0" profile="REF_HttProContaManag112 (Test Group)" filteraction="REF_HttCffFilteActio11411 (Filter Action for Test)" size="517" request="0xcaed1500" url="">m2mportal.id.vodafone.com/" referer="" error="No route to host" authtime="172" dnstime="1223165" aptptime="0" cattime="0" avscantime="0" fullreqtime="4227552" device="0" auth="2" ua="Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0" exceptions="url"
2021:02:05-15:24:08 utm-1 httpproxy[13748]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.116.20" dstip="35.244.181.201" user="username1" group="" ad_domain="domain1" statuscode="200" cached="0" profile="REF_HttProContaManag112 (Test Group)" filteraction="REF_HttCffFilteActio11411 (Filter Action for Test)" size="5829" request="0xaf26e00" url="">https://aus5.mozilla.org/" referer="" error="" authtime="158" dnstime="3706" aptptime="0" cattime="133" avscantime="0" fullreqtime="170856647" device="0" auth="2" ua="Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0" exceptions="" category="175" reputation="trusted" categoryname="Software/Hardware" application="mozilla" app-id="679"
2021:02:05-15:24:09 utm-1 httpproxy[13748]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.116.20" dstip="34.98.75.36" user="username1" group="" ad_domain="domain1" statuscode="200" cached="0" profile="REF_HttProContaManag112 (Test Group)" filteraction="REF_HttCffFilteActio11411 (Filter Action for Test)" size="5624" request="0xcaab9100" url="">classify-client.services.mozilla.com/" referer="" error="" authtime="180" dnstime="3325" aptptime="0" cattime="154" avscantime="0" fullreqtime="171035194" device="0" auth="2" ua="Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0" exceptions="" category="175" reputation="trusted" categoryname="Software/Hardware" application="mozilla" app-id="679"
2021:02:05-15:24:09 utm-1 httpproxy[13748]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.116.20" dstip="142.250.184.42" user="username1" group="" ad_domain="domain1" statuscode="200" cached="0" profile="REF_HttProContaManag112 (Test Group)" filteraction="REF_HttCffFilteActio11411 (Filter Action for Test)" size="5610424" request="0xdad5500" url="">safebrowsing.googleapis.com/" referer="" error="" authtime="172" dnstime="4" aptptime="0" cattime="156" avscantime="0" fullreqtime="171670363" device="0" auth="2" ua="Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0" exceptions="" category="178" reputation="neutral" categoryname="Internet Services" application="googapis" app-id="176"
2021:02:05-15:24:10 utm-1 httpproxy[13748]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.116.20" dstip="143.204.2.100" user="username1" group="" ad_domain="domain1" statuscode="200" cached="0" profile="REF_HttProContaManag112 (Test Group)" filteraction="REF_HttCffFilteActio11411 (Filter Action for Test)" size="35465" request="0xcd51d800" url="">content-signature-2.cdn.mozilla.net/" referer="" error="" authtime="283" dnstime="4193" aptptime="0" cattime="196" avscantime="0" fullreqtime="172847746" device="0" auth="2" ua="Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0" exceptions="" category="175" reputation="trusted" categoryname="Software/Hardware" application="mozilla" app-id="679"
2021:02:05-15:24:12 utm-1 httpproxy[13748]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.116.20" dstip="99.86.166.56" user="username1" group="" ad_domain="domain1" statuscode="200" cached="0" profile="REF_HttProContaManag112 (Test Group)" filteraction="REF_HttCffFilteActio11411 (Filter Action for Test)" size="25053792" request="0xad39800" url="">download-installer.cdn.mozilla.net/" referer="" error="" authtime="431" dnstime="4028" aptptime="0" cattime="0" avscantime="0" fullreqtime="173376835" device="0" auth="2" ua="Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0" exceptions="av,sandbox,url,mime,fileextension,size" application="mozilla" app-id="679"
2021:02:05-15:24:40 utm-1 httpproxy[13748]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.116.20" dstip="35.244.181.201" user="username1" group="" ad_domain="domain1" statuscode="200" cached="0" profile="REF_HttProContaManag112 (Test Group)" filteraction="REF_HttCffFilteActio11411 (Filter Action for Test)" size="5733" request="0xcf69f800" url="">https://aus5.mozilla.org/" referer="" error="" authtime="193" dnstime="6" aptptime="0" cattime="202" avscantime="0" fullreqtime="170345634" device="0" auth="2" ua="Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0" exceptions="" category="175" reputation="trusted" categoryname="Software/Hardware" application="mozilla" app-id="679"