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Log Me in Remote Session with Support

I cannot do remote sessions with Sophos on LOGME IN over our VPN and LAN network

I can open the http://123rescue.com/ but the app fails to connect to rep.
what are the ports and URL required to be whitelisted over our network?

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0 FormerMember over 3 years ago

Hi blueskies,

Thank you for reaching out to the Community!

Please check out the following link for more info: https://support.logmeininc.com/lastpass/help/whitelisting-and-firewall-configuration-for-logmein-products

Did you configure application filtering or web proxy on your firewall?

Thanks,
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0 BAlfson over 3 years ago in reply to FormerMember

Hallo blueskies and welcome to the UTM Community!

That's not very helpful, Harsh. I had to temporarily disable Web Filtering yesterday to get 123rescue.com to allow Sophos Support to connect to my session. I haven't had the time to go through the log to see what the issue was, but this should be know to Support and the appropriate Web Filtering Exception specified. Adding it to all UTMs via a pattern update would be better.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 BAlfson over 3 years ago in reply to FormerMember

Hallo blueskies and welcome to the UTM Community!

That's not very helpful, Harsh. I had to temporarily disable Web Filtering yesterday to get 123rescue.com to allow Sophos Support to connect to my session. I haven't had the time to go through the log to see what the issue was, but this should be know to Support and the appropriate Web Filtering Exception specified. Adding it to all UTMs via a pattern update would be better.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 blueskies over 3 years ago in reply to BAlfson

Yea, I plan to run Wireshark first and see what is being blocked what connection requests are being made.
Wondering if Support does not have alternatives like TEAMS or TEAMVIEWER atleast. :(
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0 FormerMember over 3 years ago in reply to BAlfson

Hi BAlfson,

You are right, the information I provided was not straight forward as I was not aware of the current configuration on the firewall.

However, it depends on what module is blocking 123rescue.com, and based on we can suggest the next step. If disabling the web proxy allowed you to connect to 123rescue.com, add logmein.com to web exceptions, and see if that helps?

Thanks,
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0 FormerMember over 3 years ago in reply to blueskies

Hi blueskies,

Did you configure web proxy and application filtering on your firewall? You can discuss the alternate option to start a remote session with the support team.

Thanks,
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0 BAlfson over 3 years ago in reply to FormerMember

logmein does not appear in any http.log this month, Harsh.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 blueskies over 3 years ago in reply to FormerMember

You can discuss the alternate option to start a remote session with the support team. ?
What OTHER options does the Sophos Support have in first place? As the Support guys only insists for LOGMEIN
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