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Unclassified Traffic

I have some Mobile users, who continuously communicate with clients via Whatsapp and Zoom Application,and i allowed them to use Default web filter policy. I noticed my firewall logs shows there is lot of bandwidth coming from these mobile users, somehow i figured out some of them using proxy apps to bypass the firewall. from Flow monitor their IP shows in Unclassified traffic and there is no Block or shape the traffic. Kindly help me to resolve this issue.



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