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Amazon Instant Video Issues

BrentMariman

I have Sophos UTM 9.351-3 running and everything is working great.  I am having issues with Amazon Instant Video.  It will play movies but the picture is really pixilated and buffers from time to time stating there is not enough bandwidth to play movie.  I have web filtering turned off and also IPS turned off.  I see nothing in the logs on what is causing this.  All other streaming services play just fine.  Has anyone else experienced this?

 

 

Thanks



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  • 0

    Most likely skipping netflix domains from SSL scanning helps. I've created a URL Group Amazon containing following domain: amazon.com and placed that URL Group under "Protection > Web Protection > Web Content Filter" under "HTTPS Scanning Exceptions".

  • 0 in reply to willie aames

    Hi Willie,

    I am new to Sophos UTM 9 and facing the same problem with amazon prime video-streams.

    My problem is that I can not follow your description on how to do this !? 

    I am running Firmware 9.409-9 with actual pattern as Private-Version.

    Hope you can help me on how to create a URL Group - can not find anything useful in the documentation about it.

    Thanks!!

  • 0 in reply to Captain_K

    Hi, and welcome to the UTM Community!

    I'm sure he meant using REGEX.  Start the Web Filtering Live log, wait for it to start displaying lines and then show us less than ten lines related to the block you're experiencing.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0 in reply to Captain_K

    Hi, and welcome to the UTM Community!

    I'm sure he meant using REGEX.  Start the Web Filtering Live log, wait for it to start displaying lines and then show us less than ten lines related to the block you're experiencing.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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