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apple tv with amazon prime

Duff11

Hello community,

 

I installed the amazon prime app on my apple tv 4. But I am not able to watch any movie via the app.

After choosing a movie nothing happens expected the loading cycle.

 

I found the following content in the packetfilter.log

2018:10:09-20:42:20 sg115 ulogd[17341]: id="2000" severity="info" sys="SecureNet" sub="packetfilter" name="Packet logged" action="log" fwrule="0" srcip="192.168.2.177" dstip="54.182.215.59" proto="6" length="40" tos="0x00" prec="0x00" ttl="64" srcport="63341" dstport="80" tcpflags="RST" info="nf_ct_tcp: invalid RST "
2018:10:09-20:42:20 sg115 ulogd[17341]: id="2000" severity="info" sys="SecureNet" sub="packetfilter" name="Packet logged" action="log" fwrule="0" srcip="192.168.2.177" dstip="54.182.215.59" proto="6" length="40" tos="0x00" prec="0x00" ttl="64" srcport="63341" dstport="80" tcpflags="RST" info="nf_ct_tcp: invalid RST "

 and from the http.log

2018:10:09-20:53:25 sg115 httpproxy[7581]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="192.168.2.177" dstip="2.16.100.170" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="93235" request="0xda33c600" url="a676avodhlss3eu-a.akamaihd.net/.../dda4bf8d-6423-4c28-aca1-449d3a6bfb9f_a6.aac" referer="" error="" authtime="0" dnstime="19477" cattime="293" avscantime="0" fullreqtime="76774" device="0" auth="0" ua="AppleCoreMedia/1.0.0.16J380 (Apple TV; U; CPU OS 12_0_1 like Mac OS X; de_de)" exceptions="" category="177" reputation="trusted" categoryname="Content Server" content-type="audio/aac" application="akamai" app-id="799"
2018:10:09-20:53:25 sg115 httpproxy[7581]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="192.168.2.177" dstip="2.16.100.170" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="50755" request="0xdbdb6000" url="a676avodhlss3eu-a.akamaihd.net/.../dda4bf8d-6423-4c28-aca1-449d3a6bfb9f_v12.ts" referer="" error="" authtime="0" dnstime="490" cattime="255" avscantime="0" fullreqtime="45319" device="0" auth="0" ua="AppleCoreMedia/1.0.0.16J380 (Apple TV; U; CPU OS 12_0_1 like Mac OS X; de_de)" exceptions="" category="177" reputation="trusted" categoryname="Content Server" content-type="video/MP2T" application="akamai" app-id="799"

 

Does this issue belongs to the webfiltering tab or firewall?

I have selected the option Filtering OPtions -> misc  Bypass content scanning for streaming content.

 

What can I do to solve this issue?



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  • +2

    Hi Duff,

    I guess that this is a webfiltering issue with antivirus enabled.

    Have you ticked that streaming content will not be scanned? Web Protection -> Filtering Options -> Misc

    If you have ticked it try to turn off antivirus in your profile.

    When the video loads build an exception for the akamaihd.net network that skips antivirus with the apple tv as source.

    Best Regards
    DKKDG

  • 0 in reply to DKKDG

    Thanks a lot. I will Check Text your Suggestion and Five Dome Feedback.

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