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User portal: Remote access for user not visible

Ben0583
Hi,

we have many users which are members for a "ssl vpn" group, which is bound to an ssl vpn profile. All users from this group can see "remote access", when they open the user portal.

But one single user does not see that menu entry. 

All users are imported from active directory. I deleted the user, but after recreating the menu entry is still not visible to him.

Any idea?

Regards,
Ben


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  • 0
    Hi Ben,

    I had the same problem with a new user. The solution was, that the UTM needs some time to sync the new user/group membership (I think it syncs every two hours - I'm not sure)

    I started a syncronisation manually and the user was added to the VPN user group.

    MFG
    Dome

    -----------------------------------
    UTM Certified Engineer
    XG Certified Architect
    Central Certified Architect

    Sophos Platinum Partner

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  • 0
    Hi Ben,

    I had the same problem with a new user. The solution was, that the UTM needs some time to sync the new user/group membership (I think it syncs every two hours - I'm not sure)

    I started a syncronisation manually and the user was added to the VPN user group.

    MFG
    Dome

    -----------------------------------
    UTM Certified Engineer
    XG Certified Architect
    Central Certified Architect

    Sophos Platinum Partner

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