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Sophos Connect for Windows - clinet downloading issue

Good Morning Sophos Community,

i tried several times to download Sophos Connect for windows, using this link:

https://www.sophos.com/en-us/support/downloads/utm-downloads#SophosConnect

it transfers me to end user terms of Use, and after i fill in the data, it redirect me to a download page for milliseconds, then it returns back again to the end user terms of use page.

i tried on different PCs, and using different browsers , but the issue still the same.

my question is: how can i download the clinet?

thanks in advance.

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Top Replies

Vivek Jagad over 1 year ago +1 verified

Hello Mostafa Farahat , Thank you for reaching out to the community, clear the browser cache try accessing the in the incognito mode, change the browser, ensure the browser are up to date if the issue…

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+1 Vivek Jagad over 1 year ago

Hello Mostafa Farahat ,

Thank you for reaching out to the community, clear the browser cache try accessing the in the incognito mode, change the browser, ensure the browser are up to date if the issue persist, request you to log a service request with the customer care team.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Mostafa Farahat over 1 year ago in reply to Vivek Jagad

Thanks for your reply

how can i log a service request?
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0 Vivek Jagad over 1 year ago in reply to Mostafa Farahat

Hey Mostafa Farahat Please refer the doc here - https://docs.sophos.com/support/help/en-us/portal/userGuide/cases/caseCreateTechnical/index.html

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
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0 Mostafa Farahat over 1 year ago in reply to Vivek Jagad

i tried to register in the support page, but i can't login or create an account, in order to create a ticket.

what can i do??
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0 Vivek Jagad over 1 year ago in reply to Mostafa Farahat

Contact us directly on phone.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
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0 Vivek Jagad over 1 year ago in reply to Mostafa Farahat

Contact us directly on phone.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Cancel
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