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unable to connect

William Warren

I have a ACC running and for some reason i am having issues getting traffic past the utm9.  all of my utms are reporting they are unable to connect.  Is there any kind of access control i need to do so the acc will start answering the utm's that query it?



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    2017:02:25-11:29:33 gateway device-agent[9771]: Updating SUM IP address for path: acc/server1/server
    2017:02:25-11:29:33 gateway device-agent[9771]: [1] Connecting to SUM (ip=50.190.62.236, port=4433).
    2017:02:25-11:29:33 gateway device-agent[9771]: [1] Using SUM SSL connection.
    2017:02:25-11:29:38 gateway device-agent[9771]: [1] SUM connection failure, retrying (ip=50.190.62.236, port=4433). SSL-connect: 'IO::Socket::INET6 configuration failed'
    2017:02:25-11:29:44 gateway device-agent[9771]: [1] SUM connection failure, retrying (ip=50.190.62.236, port=4433). SSL-connect: 'IO::Socket::INET6 configuration failed'
    2017:02:25-11:29:45 gateway device-agent[9771]: [1] Connection failed (ip=50.190.62.236, port=4433).
    2017:02:25-11:29:45 gateway device-agent[9771]: Connection to remote SUM established.
    2017:02:25-11:29:45 gateway device-agent[9771]: Starting watchers...
    2017:02:25-11:29:45 gateway device-agent[9771]: Starting connection...
    2017:02:25-11:29:45 gateway device-agent[9771]: Entering event loop...
    2017:02:25-11:29:46 gateway device-agent[9771]: Not reporting inotify: no role
    2017:02:25-11:29:50 gateway device-agent[9771]: timer2 -> module 1 not executing: denied by role
    2017:02:25-11:29:50 gateway device-agent[9771]: timer2 -> module 2 not executing: denied by role
    2017:02:25-11:29:50 gateway device-agent[9771]: timer2 -> module 3 not executing: denied by role
    2017:02:25-11:29:50 gateway device-agent[9771]: timer2 -> module 4 not executing: denied by role
    2017:02:25-11:29:50 gateway device-agent[9771]: timer2 -> module 5 not executing: denied by role
    2017:02:25-11:29:50 gateway device-agent[9771]: timer2 -> module 6 not executing: denied by role
    2017:02:25-11:29:50 gateway device-agent[9771]: timer2 -> module 7 not executing: denied by role
    2017:02:25-11:29:50 gateway device-agent[9771]: 1 is not connected. Trying to connect
    2017:02:25-11:29:50 gateway device-agent[9771]: Updating SUM IP address for path: acc/server1/server
    2017:02:25-11:29:50 gateway device-agent[9771]: [1] Connecting to SUM (ip=50.190.62.236, port=4433).
    2017:02:25-11:29:50 gateway device-agent[9771]: [1] Using SUM SSL connection.
    2017:02:25-11:29:55 gateway device-agent[9771]: [1] SUM connection failure, retrying (ip=50.190.62.236, port=4433). SSL-connect: 'IO::Socket::INET6 configuration failed'

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  • 0

    Hi William,

    Are you still facing the issue or is it resolved?

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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