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Problem with SSO to UTM v9 in SUM v4

Hello,

   I have two UTM instances v 9.003 managed from SUM v4.000-2.
   Everything works well up to SSO, which either does not work at all, or works only for the first time and then after the UTM window is closed orlogged out and the new click of "Webadmin" button in SUM is performed, then nothing happens and there comes after some time an error

"RPC call to get device.sso failed: #10408 - No response from Device Agent"
or comes just nothing, in every case the webadmin window is not opened. The gateway itself are online connected...

Is it a bug in SUM 4.000-2 or can I somehow meke it works for me? Itis after a fresh install of all 3 (virtual) instances


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Parents
  • Hi ,

    Try before of anything to install latest up2date 9.101-12.
    There were some fix of SSO issues in this ver.

    Please inform if it help.

    All my best.

    Gil Peled.

    CEO- Expert2IT LTD.

    SOPHOS Platinum Partner.

    Gil@expert2it.co.Il.

Reply
  • Hi ,

    Try before of anything to install latest up2date 9.101-12.
    There were some fix of SSO issues in this ver.

    Please inform if it help.

    All my best.

    Gil Peled.

    CEO- Expert2IT LTD.

    SOPHOS Platinum Partner.

    Gil@expert2it.co.Il.

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