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Problem with SSO to UTM v9 in SUM v4

Goodwin
Hello,

   I have two UTM instances v 9.003 managed from SUM v4.000-2.
   Everything works well up to SSO, which either does not work at all, or works only for the first time and then after the UTM window is closed orlogged out and the new click of "Webadmin" button in SUM is performed, then nothing happens and there comes after some time an error

"RPC call to get device.sso failed: #10408 - No response from Device Agent"
or comes just nothing, in every case the webadmin window is not opened. The gateway itself are online connected...

Is it a bug in SUM 4.000-2 or can I somehow meke it works for me? Itis after a fresh install of all 3 (virtual) instances


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  • 0
    I have a similar issue but the error I receive is a little different. It reads "RPC call to get device.soo failed: #10500 - No suitable role found". I am also using UTM 9.003 and SUM 4.002. with Firefox 16.0.2.
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  • 0
    I have a similar issue but the error I receive is a little different. It reads "RPC call to get device.soo failed: #10500 - No suitable role found". I am also using UTM 9.003 and SUM 4.002. with Firefox 16.0.2.
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