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ACC does not properly recognize upgraded gateways

RobLP
I upgraded two software Astaro Security Gateways (ASGs) from v8.306 ASGs to  v9.000 UTMs. Before beginning each upgrade, I downloaded and saved the configuration file for each ASG. After each UTM 9.000 install, I restored each saved configurations to its respective gateway. No hardware was changed.

I had managed each gateway using my software Astaro Command Center (ACC) v3. I expected each UTM 9.000 would replace its respective ASG in the ACC lists; however, my ACC lists the original ASGs AND the new UTMs. The ACC obviously does not 'understand' the UTM devices replaced the ASG devices.

Listed ACC metadata for the original ASGs are still correct (eg, name, city, GPS coordinates for World Map); but, the ACC has only default data for the UTMs. Worse, ACC-deployed definitions (eg, Networks, Services, firewall rules) do not link to the newer UTMs. 

How can I reconcile the ACC and the upgraded devices? 
Obviously, I want to avoid re-deploying definitions one-by-one.


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  • 0
    Rob, are you sure that the ACC is supposed to work with V9?  I thought the UTM Manager 4, currently in public beta, was required.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    Bob... Good question. Short answer, I don't know. I'll have to investigate the ACC upgrade procedure from v3 to v4, see if it would have kept my problem from occurring, and then determine if it provides a way to overcome my problem.

    Meanwhile, I'd appreciate anyone's suggestions. Thanks, Bob!
  • 0 in reply to RobLP
    Rob,

    Can confirm that ACC v3.0 works just as well as SUM 4.0 with UTM v9.  There should be no issue with compatibility.  Moreover, I think you may have an issue where ACC thinks it is a new ASG with a completely different device profile where the ASG still thinks it is the same GUID as before.

    Chris
  • 0 in reply to ChristopherRuh
    Hi RobLP,

    I assume that you rather did a fresh installation of v9 than an upgrade.
    If so then please read this.

    Regards, Hakan
  • 0 in reply to BAlfson
    Rob, are you sure that the ACC is supposed to work with V9?  I thought the UTM Manager 4, currently in public beta, was required.

    Cheers - Bob


    Belatedly confirming your point, Bob. I'm now using SUM 4, which provides functionality to merge two SUM UTM listings into a single listing. 

    Hakan... I had done 'clean' installs of UTM v9 on the gateways; but, I was still using ACC v3 at time of my original post.

    THANKS!
    Rob
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