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SG125 Firewall no access

Hi All,

We have a SG125 firewall which was working fine until last week. The issue we are facing is not being able to login into the web interface, telnet or access using the VGA port.

Resetting the firewall using the reset button at the back seems to have done nothing.

Any help with this matter would be highly appreciated

Thanks

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0 apijnappels over 4 years ago

Did you perhaps install the update 9.703 lately? There are known issues with it, see this thread:

community.sophos.com/.../do-not-install-9-703

Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.
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0 BAlfson over 4 years ago

Hi Raees and welcome to the UTM Community!

Do you have some recent backups? Is Shell Access configured to allow you to use PuTTy or some other tool to SSH to the command line?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Raees Ahmed over 4 years ago in reply to apijnappels

Hi,

Nope, it keeps rebooting every 2 minutes or so
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0 Raees Ahmed over 4 years ago in reply to BAlfson

No backups unfortunately. Not sure if Shell access is configured.

Connecting a console cable to the COM port doesn't seem to bring up anything on Putty.
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0 BAlfson over 4 years ago in reply to Raees Ahmed

No backups? You should sic a rabid roo on the guy that failed to configure emailing automatic backups. Then again, maybe his email account still exists at your company and there are backups in that account.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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