Hello, I have a problem installing the antivirus on the 2008 R2 server.I enclose the log I receive after the installation fails.
When I run the installation I immediately get a message "failed to download the installer".I have tried to implement the solutions suggested in the following links but there is no change:
https://sophos.com/kb/121936
https://sophos.com/kb/132342
LOG FILE:
Started C:\Users\admin\AppData\Local\Temp\sfl-e0a22c1e\Setup.exe2020-07-14T10:11:09.5720000Z INFO : Stage 1 command-line options:2020-07-14T10:11:09.5720000Z INFO : ---2020-07-14T10:11:09.5720000Z INFO : Quiet mode on: 12020-07-14T10:11:09.5730000Z INFO : Automatic Proxy detection disabled: 02020-07-14T10:11:09.5730000Z INFO : No feedback mode on: 02020-07-14T10:11:09.5730000Z INFO : Dump feedback enabled: 02020-07-14T10:11:09.5730000Z INFO : Bypass competitor removal: 02020-07-14T10:11:09.5730000Z INFO : Using CRT catalog file path: --2020-07-14T10:11:09.5740000Z INFO : Only register endpoint with Central: 02020-07-14T10:11:09.5740000Z INFO : Log messages between endpoint and Central: 02020-07-14T10:11:09.5740000Z INFO : Log command-line passed to executables: 02020-07-14T10:11:09.5740000Z INFO : Using custom server that hosts the installer stage2 filename : --2020-07-14T10:11:09.5740000Z INFO : Using cloud group: --2020-07-14T10:11:09.5750000Z INFO : Overriding computer name: --2020-07-14T10:11:09.5750000Z INFO : Overriding computer description: --2020-07-14T10:11:09.5750000Z INFO : Overriding domain name: --2020-07-14T10:11:09.5750000Z INFO : Language will be set to: --2020-07-14T10:11:09.5760000Z INFO : Using message relays: --2020-07-14T10:11:09.5760000Z INFO : Proxy address: --2020-07-14T10:11:09.5760000Z INFO : Proxy user name: --2020-07-14T10:11:09.5760000Z INFO : Using custom customer token: --2020-07-14T10:11:09.5760000Z INFO : Using specified products: --2020-07-14T10:11:09.5760000Z INFO : Using certificates from the MCS app data folder.: 02020-07-14T10:11:09.5770000Z INFO : Using custom customer ID.: --2020-07-14T10:11:09.5770000Z INFO : Using specified user ID.: --2020-07-14T10:11:09.5770000Z INFO : Using local install source.: --2020-07-14T10:11:09.5770000Z INFO : Using experimental SRV.: --2020-07-14T10:11:09.5770000Z INFO : Invoked as part of SEC migration.: 02020-07-14T10:11:09.5780000Z INFO : ---2020-07-14T10:11:09.5850000Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/a5119da2-bbcc-450e-ad42-71a756c8a3d82020-07-14T10:11:09.5970000Z WARNING : WinHttpGetProxyForUrl returned: 121802020-07-14T10:11:09.5970000Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.2020-07-14T10:11:09.5970000Z INFO : Set security protocol: 000000802020-07-14T10:11:09.5970000Z INFO : Opening connection to dzr-api-amzn-eu-west-1-9af7.api-upe.p.hmr.sophos.com2020-07-14T10:11:09.5990000Z INFO : Request content size: 302020-07-14T10:11:09.7800000Z ERROR : WinHttpSendRequest failed with error 120302020-07-14T10:11:09.7810000Z INFO : Failed to connect using proxy '' with error: WinHttpSendRequest failed2020-07-14T10:11:09.7820000Z INFO : Cleaning up extracted files2020-07-14T10:11:09.7830000Z ERROR : Exception: Failed to get stage-2 info: Failed to connect with any proxy
Shalom Netanel and welcome to the UTM Community!
The UTM-managed Endpoint protection has been replaced with a much better, cloud-based version. Is this a UTM with a paid subscription or do you have the free home-use license?
Cheers - Bob
i have a cloud-based version.
this machine is windows server sbs 2008 sp2 (build 6002).
Hello Netanel Elhadad,
if I'm not mistaken the installer still tries to connect using TLS 1.0 (2020-07-14T10:11:09.5970000Z INFO : Set security protocol: 00000080).You did set the keys as suggested in 132342?
Christian
Windows 2008 R2's WinHTTP defaults to TLS 1.0. After enabling TLS 1.2 on the server you'll also need to set WinHTTP to use TLS 1.2.
This isn't the right forum for your question, Netanel, and I'll be happy to move this thread to a better place to get an answer. Specifically, what product are you trying to install - Intercept X for Server?