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RED 15w - WiFi drops

jwalker55

We just deployed one of these at a remote office. Our internet provider there is flaky and sometimes the internet drops. I have yet to be on-site when this happens, but it looks like when the RED/internet goes down, the WiFi on the 15w drops as well, or at least at some point all clients drop during/after the RED loses it's tunnel. Is this normal behavior? We have a couple wireless IP cameras, and need the wifi to remain up so the NVR (deployed a the remote site on the LAN) can keep recording, even if the RED loses it's tunnel back to our UTM. To make it worse, the cameras are buggy and sometimes won't reconnect to the wifi, requiring a manual power cycle. 

Is this the intended behavior? At this point i'm regretting the 15w and wish I just bought the 15 with a Ubiquiti AP or something.



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  • 0

    Hi Jason,

    As the issue is intermittent, what steps do you take to resolve this issue?  Do you restart RED device to re-establish a tunnel?

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
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  • 0 in reply to sachingurung

    Well after monitoring it this weekend, the RED is able to re-establish the tunnel automatically, but when the RED tunnel is down (while the internet is out), the wireless stops functioning and all wireless clients lose connectivity. This is a deal breaker as we have spotty internet and have some wifi IP cams deployed on the LAN at the remote site along with an NVR (IP cam traffic does not need to go out the tunnel). We'll have to buy a dedicated AP, which is a major bummer as I was hoping to consolidate that into a single device with the RED 15w. 

  • 0 in reply to jwalker55

    If you have selected "Bridged to AP LAN" for the relevant Wireless Network definition, the AP should retain connection with the other devices on the LAN.  Did that help?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    The network is set to bridge to AP LAN and it does NOT remain up when the internet drops and the RED tunnel goes down. Wireless devices lose connectivity to the LAN during this time. The setup is very simple.

    ISP's modem connected to RED 15w WAN
    RED 15w LAN connected to HP 24 port switch
    Switch connected to RJ45 patch panel which feeds the network drops in the rooms
    3 wireless IP cams and couple laptops connected to wireless network on the RED set to "bridge to AP LAN"
    RED 15w in standard/unified mode
    If internet drops, WiFi drops. :(

  • 0 in reply to jwalker55

    Jason, please have a ticket submitted to Sophos Support.  If I'm wrong about this being a bug, please share that here.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0

    As soon, as the tunnel is down, my RED15 and RED15w are working like unconfigured items. They don't keep their configuration as long as the tunnel is down.

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