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Sophos RED 15 not working

Sophos RED15 not booting properly, System light is on, Router is blinking - somtimes it comes on and then no internet connection is possible and the red is restarting.(i can see the lease on the DHCP server but RED ist never pingable) DHCP in the network is working properly all necessarcy ports are opened. i also tried with a second factory sealed RED 15 same behaviour. RED 10 on same network work just fine. I used a RED15 a week ago on same internet connection without problems



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  • Check the blink-code table at www.sophos.com/.../116573.aspx. Red15 codes should be the same as Red10 rev 2/3. What does it say the error is for the blinks you are seeing?

    Be aware that RED15 uses an additional port than the RED10.  UDP/3410 and TCP/3400 need to be allowed.

    Has there been a change in firmware on the UTM in the last week?

    Check the RED log on the UTM. Do you see connections from the RED(s) you are trying? Does the log say there was a connection followed by a firmware push?

    Be aware that RED15 uses an additional port than the RED10.  UDP/3410 and TCP/3400 need to be allowed.

    __________________
    ACE v8/SCA v9.3

    ...still have a v5 install disk in a box somewhere.

    http://xkcd.com
    http://www.tedgoff.com/mb
    http://www.projectcartoon.com/cartoon/1
  • Following led behaviour:

    Power: ON (Green)
    System: ON (Green)
    Router: blinking (Green)
    Internet: OFF
    Tunnel: OFF

    RED stays at this status a few seconds and then it reboots automatically.

    RED is not showing up in RED log on UTM. (no connection, no config push)
    No Firmware changes were made on the UTM (currently 9.352-6).


    SCE, SCA v9.3

  • Is UDP/3410 allowed? There's been a couple of threads recently where an ISP level IPS was filtering/blocking the traffic. You should be able to check by using something like UDPing http://kb.netop.com/article.php?id=396  or NPing.

    This is most likely the issue.  If you need, you can open a case with Sophos Support to assist.

    __________________
    ACE v8/SCA v9.3

    ...still have a v5 install disk in a box somewhere.

    http://xkcd.com
    http://www.tedgoff.com/mb
    http://www.projectcartoon.com/cartoon/1
  • I tried with fixed and mobile internet (3G) , on both connections the RED has shown the same behaviour.
    Will try again tomorrow if it's not working i will contact support.


    SCE, SCA v9.3

  • Hi, Christian, and welcome to the UTM Community!

    Once you Up2Date to 9.353, do you still have the same issue?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • Update:
    Have not update firmware to new update yet.
    I checked again today, same situation.
    I deleted the RED from this firewall and configured it on another one (9.351-3) where i'm already using RED15, there it worked!
    RED came online. So i deleted it again an tried on the other firewall again - surprisingly it worked then!
    Will give the firmware update a try tomorrow


    SCE, SCA v9.3