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RED 50 displayed offline in ASG 220 while working just fine

Hey there,

I am struggling with a weird problem using an ASG 220 (FW 9.315-2) together with a brand new RED50. It is the only RED50 we are using at the moment, the other ones are RED10.
So, I configured the RED50 in standard/split - mode and gave it full access to our LAN, just like all the RED10 are configured. 
Now as I click on "RED Management" in my UTM 9 - interface, the RED50 is displayed offline, claiming to be last contacted xyz minutes ago. The RED-livelog also refuses to spit out any information about the affected RED ID. It completely ignores the existence and the online state of this RED.
The funny thing about this: despite the fact of being claimed offline, the RED50 works just fine.

So, in the end this is not a too big problem, but I do of course wonder where this issue comes from and if there's a chance of solving it.

Best Regards and thanks a lot in advance!
Sebastian


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  • This isn't a usual problem, Sebastian, so I would suggest getting Sophos Support involved.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • This isn't a usual problem, Sebastian, so I would suggest getting Sophos Support involved.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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