Hi All, On Tuesday August 11, 2015 between 10 and 11 am CEST (GMT+2) the RED (Remote Ethernet Device) provisioning servers will be updated and therefore not available for maintenance. This could cause an interruption in the following cases: if the RED is offline and comes back online during that time period if a configuration change for the RED is being uploaded to the provisioning server during that time period if a new unlock code should be generated during that time period if a new RED which has not been used before goes online Once the maintenance is finished, the RED service will work as expected again. In all other setups, this maintenance update does not affect the RED or the UTM. Please also see https://www.sophos.com/en-us/support/knowledgebase/122614.aspx for further details. I will update this thread ones the maintenance is completed. Jan

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[FINISHED] RED Provisioning Server Maintenance August 11, 10 to 11 am CEST (GMT+2)

Hi All,

On Tuesday August 11, 2015 between 10 and 11 am CEST (GMT+2) the RED (Remote Ethernet Device) provisioning servers will be updated and therefore not available for maintenance.
This could cause an interruption in the following cases:

if the RED is offline and comes back online during that time period
if a configuration change for the RED is being uploaded to the provisioning server during that time period
if a new unlock code should be generated during that time period
if a new RED which has not been used before goes online

Once the maintenance is finished, the RED service will work as expected again.
In all other setups, this maintenance update does not affect the RED or the UTM.
Please also see https://www.sophos.com/en-us/support/knowledgebase/122614.aspx for further details.

I will update this thread ones the maintenance is completed.

Jan

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0 mattrus over 9 years ago

Hi All,

Same issue as in the Youtube video also. Existing RED10s are fine.

Jan, I'll PM the RED IDs and WAN IP now. although the units are now powered off back at the office.

To answer your question, no errors registering on the UTM, the RED10 appear to reach AWS cloud but go no further then reboot, no initial FW update occurs.

Thanks in advance for any assistance!

Cheers,
Mattrus
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0 SchonRichtig over 9 years ago in reply to mattrus

Same Problem here
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0 SchonRichtig over 9 years ago in reply to mattrus

Same Problem here
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0 JanWeber over 9 years ago in reply to SchonRichtig

We are working on this issue and trying to get it resolved as quickly as possible.
If you also run into this issue please open a ticket with support so that we can follow-up according to our processes.

Thanks,

Jan
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0 twister5800 over 9 years ago in reply to JanWeber

We are working on this issue and trying to get it resolved as quickly as possible.
If you also run into this issue please open a ticket with support so that we can follow-up according to our processes.

Thanks,

Jan

Looks like the new RED 10 devices try to fetch firmware at first boot (From prov. servers), and then they cannot get the files for that - before contacting the UTM to get the matching firmware.

Support case initiated, and i linked to this thread.

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Best regards
Martin

Sophos XGS 2100 @ Home | Sophos v20 Technician
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0 JanWeber over 9 years ago in reply to twister5800

Hi,

we have identified the root cause and are working on a solution. This is only effecting out of the box RED10 devices, all other RED devices (including RED10 that are not used for the first time) are working as expected.

Jan
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