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RED 10 disconnected after change of cable from ISP

we had 30 Red10 with DIA internet connection with static Public IP. everything was working fine till now just few days back DIA cable was replaced due to some reason from ISP (no changes at configuration at any ISP router) at two branches and both of them disconnected.if we connect modem between DIA connection and RED 10, RED 10 connect through DHCP (LAN IP getting through modem) but when we try direct public IP on the same DIA it keep on router light blinking and after a while System light gets red, even unable router light is not solid.

waiting for your suggestions


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  • Is the connection technology the same?  Perhaps the modem is now a requirement.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • Is the connection technology the same?  Perhaps the modem is now a requirement.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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