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SELF: RED client can only be run in master mode

CliffGall
trying to get a RED 10 connected to our ASG 320.  Have the RED device setup in the UTM 9 with the correct RED ID.  The lights on the front get to the point where the tunnel light is flashing then it cycles through again after throwing this message:

2013:01:11-12:09:57 fw-1 red_server[13209]: SELF: (Re-)loading device configurations
2013:01:11-12:09:58 fw-2 red_server[7875]: SELF: (Re-)loading device configurations
2013:01:11-12:09:58 fw-2 red_server[7875]: SELF: RED client can only be run in master mode 

any ideas?


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  • 0
    Hi cgall,

    Did you get to the bottom of this issue?  I seem to have the same issue with one of our systems.   Also a unit fresh out the box with 9.004.  Got a case open with Sophos UTM.  Will update you.

    BTW BAlfson the download link (astarosupport.org) does not work for me in the UK.

    UPDATE SOLVED: turned out that the "UTM hostname" did not resolve to the external IP address of the firewall.   Change it to an actual external IP address and the RED box just came up.  This is in the RED box config.   Schoolboy error.  Perhaps if it read "UTM External IP/hostname" instead of just UTM hostname.  

    BR  Adrien.
  • 0 in reply to AdrienBelcourt
    It seems this has changed in UTM 9. Since we configure these internally before sending them out the UTM hostname will resolve to it's internal IP. This wasn't a problem in previous versions.
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