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RED unable to connect to ASG

Hi everyone,
I'm installing a RED to reach my ASG 110, everything's fine in ASG but I've an issue with my RED. The tunnel is blinking for a while and the RED reboot.
Thanks

Jim

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0 buddy007 over 12 years ago

Make sure TCP Port 3400 and UDP Port 3400 is open on the RED location.
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0 Hyahya over 12 years ago in reply to buddy007

Hi,

It's already open, both sides. In fact, my RED is DOA, they'll send me a new one. Keep in touch.
thanks

Make sure TCP Port 3400 and UDP Port 3400 is open on the RED location.
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0 Hyahya over 12 years ago

Hi,

I've received a new RED, same thing, unable to connect to ASG and it seems rebooting alone.
Can anyone help ?
Thanks
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0 BrucekConvergent over 12 years ago in reply to Hyahya

Is the upstream device (cable modem, etc.) providing DHCP to the RED? Can you check the upstream router, etc. to see if it's assigning an IP to the device? It can't "phone home" without an IP, valid Gateway, and valid DNS to lookup red.astaro.com to get its initial configuration.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

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Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 Hyahya over 12 years ago

Get fix, port 3400 wasn't open !!!!
Thanks
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0 Hyahya over 12 years ago

Hi,
My RED falls down and now I've this message on the log :
“Error while uploading config to registry service "
My AP are inactive !!!
Thanks
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0 buddy007 over 12 years ago

Please reboot the ASG.
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