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RED connection not stable.

Trialing a RED device.

I finally got the device up in full tunnel mode.
Internet working, and could see our internal network etc.

However, this morning it was flashing dialog that it could not get a DHCP address.
(System and internet flashing, tunnel solid).

Rebooting the RED didn't help same issue.

Setup is with a Billion 7404VGO ADSL modem. (Runs DHCP)

Billion-RED-Switch-LAN

Logs show the following:
2011:07:05-23:04:05 micromine-gw-1 red_server[12763]: A300004FA9428A4: PING remote_tx=1059 local_rx=1060 diff=-1
2011:07:05-23:04:05 micromine-gw-1 red_server[12763]: A300004FA9428A4: PONG local_tx=149
2011:07:05-23:04:17 micromine-gw-1 red_server[10708]: SELF: (Re-)loading device configurations
2011:07:05-23:04:17 micromine-gw-1 red_server[10708]: SELF: ID A300004FA9428A4 split_networks [ 10.252.9.1 192.168.0.0/22 ]
2011:07:05-23:04:18 micromine-gw-2 red_server[21915]: SELF: (Re-)loading device configurations
2011:07:05-23:04:18 micromine-gw-2 red_server[21915]: SELF: ID A300004FA9428A4 split_networks [ 10.252.9.1 192.168.0.0/22 ]
2011:07:05-23:04:21 micromine-gw-1 red_server[12763]: A300004FA9428A4: command 'PING 1072'
2011:07:05-23:04:21 micromine-gw-1 red_server[12763]: A300004FA9428A4: PING remote_tx=1072 local_rx=1072 diff=0
2011:07:05-23:04:21 micromine-gw-1 red_server[12763]: A300004FA9428A4: PONG local_tx=150
2011:07:05-23:04:37 micromine-gw-1 red_server[12763]: A300004FA9428A4: command 'PING 1089'
2011:07:05-23:04:37 micromine-gw-1 red_server[12763]: A300004FA9428A4: PING remote_tx=1089 local_rx=1089 diff=0
2011:07:05-23:04:37 micromine-gw-1 red_server[12763]: A300004FA9428A4: PONG local_tx=151
2011:07:05-23:04:53 micromine-gw-1 red_server[12763]: A300004FA9428A4: command 'PING 1104'
2011:07:05-23:04:53 micromine-gw-1 red_server[12763]: A300004FA9428A4: PING remote_tx=1104 local_rx=1104 diff=0
2011:07:05-23:04:53 micromine-gw-1 red_server[12763]: A300004FA9428A4: PONG local_tx=152
2011:07:05-23:05:24 micromine-gw-1 red_server[12763]: A300004FA9428A4: No ping for 30 seconds, exiting.
2011:07:05-23:05:24 micromine-gw-1 red_server[10708]: A300004FA9428A4: disconnecting
2011:07:05-23:05:31 micromine-gw-1 red_server[10708]: SELF: New connection from 203.161.72.184 with ID A300004FA9428A4
2011:07:05-23:05:31 micromine-gw-1 red_server[15836]: A300004FA9428A4: connected OK, pushing config
2011:07:05-23:05:39 micromine-gw-1 red_server[15836]: A300004FA9428A4: command 'PING 5'
2011:07:05-23:05:39 micromine-gw-1 red_server[15836]: A300004FA9428A4: PING remote_tx=5 local_rx=7 diff=-2
2011:07:05-23:05:39 micromine-gw-1 red_server[15836]: A300004FA9428A4: PONG local_tx=0
2011:07:05-23:05:55 micromine-gw-1 red_server[15836]: A300004FA9428A4: command 'PING 22'
2011:07:05-23:05:55 micromine-gw-1 red_server[15836]: A300004FA9428A4: PING remote_tx=22 local_rx=24 diff=-2
2011:07:05-23:05:55 micromine-gw-1 red_server[15836]: A300004FA9428A4: PONG local_tx=1
2011:07:05-23:06:11 micromine-gw-1 red_server[15836]: A300004FA9428A4: command 'PING 44'
2011:07:05-23:06:11 micromine-gw-1 red_server[15836]: A300004FA9428A4: PING remote_tx=44 local_rx=46 diff=-2
2011:07:05-23:06:11 micromine-gw-1 red_server[15836]: A300004FA9428A4: PONG local_tx=2
2011:07:05-23:06:42 micromine-gw-1 red_server[15836]: A300004FA9428A4: No ping for 30 seconds, exiting.
2011:07:05-23:06:42 micromine-gw-1 red_server[10708]: A300004FA9428A4: disconnecting
2011:07:05-23:08:42 micromine-gw-1 red_server[10708]: SELF: (Re-)loading device configurations
2011:07:05-23:08:42 micromine-gw-1 red_server[10708]: SELF: ID A300004FA9428A4 split_networks [ 10.252.9.1 192.168.0.0/22 ]
2011:07:05-23:08:43 micromine-gw-2 red_server[21915]: SELF: (Re-)loading device configurations
2011:07:05-23:08:43 micromine-gw-2 red_server[21915]: SELF: ID A300004FA9428A4 split_networks [ 10.252.9.1 192.168.0.0/22 ]
2011:07:05-23:09:46 micromine-gw-1 red_server[10708]: SELF: (Re-)loading device configurations
2011:07:05-23:09:47 micromine-gw-1 red_server[10708]: SELF: ID A300004FA9428A4 split_networks [ 10.252.9.1 192.168.0.0/22 ]

Any ideas?

This thread was automatically locked due to age.

0 Scott_Klassen over 13 years ago

How good is the remote site internet connection?

If it has super-high latency, for example, the RED may be losing connection for just a brief fraction of a second, but that would cause the tunnel to be torn down and rebuilt repeatedly.

If possible, check the connection logs in the modem.

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0 Simon Shaw over 13 years ago

Modems connected, latency is around 30ms.
It does disconnect and resynch occasionally, (about every 6 hours due to poor line quality).

Connection speed is about 4mbit down, 0.9mbit up.

Can't say I find the RED's that easy to implement so far [[:(]]

How long will a RED retry to connect for before it gives up? I left it attempting this morning but the ASG says it's been 15 hours since last contact [[:(]]
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0 Scott_Klassen over 13 years ago

It should just keep trying every few minutes indefinitely. By chance do you have any firewalling at the remote site?

From the intial setup guide:

Allow UDP and TCP ports 3400 for connection through any perimeter firewall on your network
This is for communication with the provisioning server. It would also need access to DNS for resolution.

__________________
ACE v8/SCA v9.3

...still have a v5 install disk in a box somewhere.

http://xkcd.com
http://www.tedgoff.com/mb
http://www.projectcartoon.com/cartoon/1
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0 Simon Shaw over 13 years ago

No, firewall on the router is disabled.

Should I lodge a support case?
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0 Scott_Klassen over 13 years ago

That would probably be quickest, yeah. Let us know what the resolution is.

__________________
ACE v8/SCA v9.3

...still have a v5 install disk in a box somewhere.

http://xkcd.com
http://www.tedgoff.com/mb
http://www.projectcartoon.com/cartoon/1
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0 Simon Shaw over 13 years ago in reply to Scott_Klassen

Will lodge support request.
Ping stats as follows:

Packets: Sent = 200, Received = 189, Lost = 11 (5% loss),
Minimum = 24ms, Maximum = 84ms, Average = 27ms
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0 Scott_Klassen over 13 years ago

Any resolution from Astaro Simon?

__________________
ACE v8/SCA v9.3

...still have a v5 install disk in a box somewhere.

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http://www.tedgoff.com/mb
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0 Simon Shaw over 13 years ago in reply to Scott_Klassen

Yes. After discussion with support they suggested I check the power supply. Apparently some with too low maximum wattage were supplied with early units.

I switched the power supply from the 1A unit supplied to a 1.2A supply I had and the problem has now gone.

I have submitted an RMA ticket for the power supply.
Very frustrating! At least resolved. (Typing this using the RED link).
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0 Scott_Klassen over 13 years ago

Glad to hear that your all fixed up. Also kind of glad that it was something that neither of us could have figured out on our own.

__________________
ACE v8/SCA v9.3

...still have a v5 install disk in a box somewhere.

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http://www.tedgoff.com/mb
http://www.projectcartoon.com/cartoon/1
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