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After upgrading SG135 to FW 9.711-5 our RED 50 connection is lost.

Hello together,

after upgrading our SG135 from 9.705-5 to 9.711-5 our RED 50 connection is lost.
Status is ON but the Link is OFF. The RED 50 is trying to connect and then the device reboot.
Because I am really new to the Sophos UTMs I've no experience what to do.
So far I can see, there is no way to rollback the upgrades, so the only way is install
an old image on the UTM? Or is there a easier way?

Thanks and best Regards
Martin

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Vivek Jagad over 2 years ago in reply to spechto +1 verified

Well you can refer the following training guide you can delete the existing and add the same: https://community.sophos.com/utm-firewall/f/recommended-reads/122526/sophos-utm-red-remote-ethernet-device…

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0 Vivek Jagad over 2 years ago

Hello spechto,

Thank you for reaching out to the community, you have delete the red config and add it again, and the check the logs under the /var/logs - red.log !!

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 spechto over 2 years ago in reply to Vivek Jagad

Hello and thanks for the very fast response. Is there a tutorial or a documentation how to do this?
Or is it so easy as it looks? Disable the not working device, add a new RED Device with the same parameters?

Thanks Martin
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+1 Vivek Jagad over 2 years ago in reply to spechto

Well you can refer the following training guide you can delete the existing and add the same: https://community.sophos.com/utm-firewall/f/recommended-reads/122526/sophos-utm-red-remote-ethernet-device-technical-training-guide

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
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+1 Vivek Jagad over 2 years ago in reply to spechto

Well you can refer the following training guide you can delete the existing and add the same: https://community.sophos.com/utm-firewall/f/recommended-reads/122526/sophos-utm-red-remote-ethernet-device-technical-training-guide

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Cancel
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