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SD-RED 20 The specified unlock code does not match this device

Tetra4

Hi,
I have deleted my RED configuration of the Firewall and when I set it up again I get the following error message:
The specified unlock code does not match this device

Has the unlock code changed?
Please reset my SD-RED.

My SD-RED 20 ID: R20001GCH8HJQ9F

Thank you.
Patrick



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  • FormerMember
    0 FormerMember

    Hi ,

    Thanks for reaching out, and welcome to the Sophos Community! 

    I would suggest you open a support case at support.sophos.com and send me the case number via personal message. We can't share or reset the unlock code for RED on the Community. 

    Thanks,

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