Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 6 subscribers
  • Views 1939 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SD-RED 20 3G/4G module can not used as WAN interface

Mohamed Lamine OUATTARA

I bought  SD-RED 20 appliance with 3G/4G module.

I tried to use 3G/4G module as Wan interface but itsn't work. Appliance RED reboot indefinitely. If integrated RJ45 WAN interface  is connected the appliance will be connected.

Someone can help me ?



This thread was automatically locked due to age.
  • 0

    Salut Mohamed et bienvenu - welcome to the UTM Community!

    You will want to open a case with Sophos support.  This sounds like a problem that will require someone to login to your UTM.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0

    Sophos tells me that the 3G / 4G module is only intended for failover. Not for the first WAN access/connect.
    But I had a similar problem ... 4G failed to connect for failover and when I pull RJ45 I also saw the reboot loop.
    I'm trying different SIM cards. The last one I have to load with data first and one day later I have the backup connectivity.
    With the other 3 cards I am unable to build the connection.
    The support call was not really useful.


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

  • 0 in reply to dirkkotte

    Dirkkotte, Sophos said the 3/4G module is only for failover?  I can understand needing to connect it to cable for the initial programming of the APN but after it can talk to the UTM it should be usable just like an ethernet cable, right?  Right now I can not get my RED60 to connect using VZW even though it says it is supported.

Unfiltered HTML