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SD-RED20 "May not update firmware: Firmware update counter exceeded"

Armin Geisler

Hallo zusammen,

ich habe eine neue SD-RED20, die sich nicht an eine SG105 verbinden will.
Im Log erscheint dann immer die Meldung:

{"message":"May not update firmware: Firmware update counter exceeded","type":"FIRMWARE_UPDATE"},"type":"DISCONNECT"}'
Disconnecting: FIRMWARE_UPDATE, May not update firmware: Firmware update counter exceeded

Danach wird die RED in der SG105 deaktiviert.

Eine andere SD-RED20 läuft einwadnfrei, Firmware ist 9.705-3

Ich habe bereits mehrmals die RED komplett aus der SG105 gelöscht und neu angelegt und sie auch mal per USB provisioniert - Ohne Erfolg.
Ein Reset brachte auch nichts. Immer mit gleichem Ergebnis.

Hatte das Problem schonmal jemand?

Gruß,

Armin



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  • 0

    Hi,

    try to remove the SD-RED 20 entirely from the SG105 (delete it but note down unlock key), re add the SD-RED again, it will connect to prov. service first to get firmware, maybe this will "fix" the RED. Place the RED on a DHCP link somewhere, if using static IP, wait for that, until the device is stable :-)

    -----

    Best regards
    Martin

    Sophos XGS 2100 @ Home | Sophos v20 Technician

  • 0 in reply to twister5800

    Hi Martin,

    i removed the SD-RED 20 and added it again.
    The error-message in the logfile is the same:

    R2000XXXXXXXXX: command '{"data":{"message":"May not update firmware: Firmware update counter exceeded","type":"FIRMWARE_UPDATE"},"type":"DISCONNECT"}'
    2020:10:30-15:49:25 gw01 red_server[4123]: R2000XXXXXXXXX: Disconnecting: FIRMWARE_UPDATE, May not update firmware: Firmware update counter exceeded
    2020:10:30-15:49:25 gw01 red_server[4123]: id="4202" severity="info" sys="System" sub="RED" name="RED Tunnel Down" red_id="R2000XXXXXXXXXX" forced="1"
    2020:10:30-15:49:25 gw01 red_server[4123]: R2000XXXXXXXXX is disconnected
    after that:

    SELF: New connection from <ip address removed> with ID R2000XXXXXXXX(cipher AES256-GCM-SHA384), rev1<30>Oct 30 15:50:53 red_server[4377]: R2000XXXXXXXX: Connection is refused as this device is deactivated.
    R2000XXXXXXXXX: Sending json message {"data":{},"type":"DEVICE_DEACTIVATED"}
    Regards
    Armin

  • 0 in reply to Armin Geisler

    Hi, 

    any news on this one?

    Got a FRESH SD-RED20 yesterday and from scratch i ran into exactly the same.

    This is seen on an UTM, connecting it to an XG brings no change as well. 

    "Firmware Update counter exceeded.. " - well maybe i could "reset" it on the SD-RED20. But i see no CLI command.

  • 0 in reply to gerd_zobel

    Hi,

    my bad SD-RED20 was replaced by Sophos....

  • 0 in reply to Armin Geisler

    My RMA is on its way...

    As Christian Düpjohann as well has this issue i feel it might not be on the devices.

    I hope the RMAed Device will not do the same again.

  • 0 in reply to gerd_zobel

    x2
    The device had no problems for over 6 months. Around one or two weeks ago, from one day to the other it stopped working.

    "red_server[2134]: R20001GTV4VKFA3: Deactivated red, fw update counter exceeded"



  • 0 in reply to gerd_zobel

    Hello Gerd,

    May have your Case ID, please.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
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