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Rebooting a RED to fix State Up, Link Down Problem

I'm maintaining a network with an SG135 at the home office and a RED 15 at a remote location. Every month or so (last time was last night) the RED will go to State Up, Link Down. Generally power cycling the RED will reconnect it as it did this morning. I'd like to be able to remotely reboot the RED without having to wait for someone to physically unplug it. Can this be done via SSH or some other way? I did have access to a computer on the network where the RED is so if SSH'ing into it is an option, I can do that.

Thanks

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0 BAlfson over 4 years ago

Hi Jeff - it looks like this is the first we've seen you here - welcome to the UTM Community!

Yes, I would get Sophos Support involved as this unit may be failing in an unusual fashion.

Please let us know if the following done as root at the command line successfully restarts a good connection:

killall red_server && red_server

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 BAlfson over 4 years ago

Hi Jeff - it looks like this is the first we've seen you here - welcome to the UTM Community!

Yes, I would get Sophos Support involved as this unit may be failing in an unusual fashion.

Please let us know if the following done as root at the command line successfully restarts a good connection:

killall red_server && red_server

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 jeffb92 over 4 years ago in reply to BAlfson

Thanks, glad to be here.

I've never used any configuration other than the web interface so I have 2 questions.

1. Is this command line issued over SSH connect to the UTM or the RED?

2. Your command line shows red_server. Is that a placeholder for my RED device name or do I literally type red_server?
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0 BAlfson over 4 years ago in reply to jeffb92

Good questions, Jeff.

1. At the command line of the UTM.

2. Just copy and paste the command as written. This restarts the RED services without powering the UTM off/on.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 jeffb92 over 4 years ago in reply to BAlfson

I know this is a bit old but this has happened again. I went to run the "killall red_server && red_server" command but I can't find "the command line of the UTM". How do I get to that?
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0 BAlfson over 4 years ago in reply to jeffb92

I like to use PuTTy to ssh to the command line. It's a free download and there's a description in the UTM KnowledgeBase on how to use it: Sophos UTM: How to access the UTM shell via SSH using PuTTY. Download PuTTY from this link.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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