Remote reboot of a RED - How??

Does toggling the enabled/disable button for the RED under RED Management > [Server] Client Management cause a reboot?  

Tim

this only disables the interface, and doesn't reboot the RED15. :(

Darn.  I don't see there being an easy way to reboot them then, other then disabling the service as a whole, unplugging the power from the device or making a configuration change.  Alternatively you could login to the UTM via SSH, get the REF_ number of the red ( cc > red > servers@ ) and then enable debugging of the RED ( OBJS > REF_ > debug_level=1 > w ).  This should force a reboot in order for the RED to enter debug mode.  Of course this would depend on your comfort with navigating the cc in the backend.  

Tim

Hi Tim,

thanks for the info, although i am comfortable with the back-end, I was unable to see anyway of rebooting the device, unless it was to remove the power completely!

I did see the Ideas section asking for this option seems like even the XG does not have this feature, so might be a good option to have.

TimHansen said:

order for the RED to enter debug mode.

Thomas, if the RED is unreachable from the UTM, likely it won't receive the command to go into debug mode and thus won't restart.  But feel free to give this a try.  

In shell on the UTM:

cc
OBJS
itfhw
red_server
REF_<red experiencing issue> (eg. REF_ItfRedReds1Red50)
debug_level = 1
w

Tim

thats clear, but were can I read the debug information? in the UTM RED log?

Thomas, enabling debugging on the RED won't enable any verbose logging on the UTM for the end user, it's just used by Sophos in the event we need to remote into the RED.  

Tim

Tim, I'm more comfortable doing things like this at the command line instead of inside cc...

Say you have a RED named Berlin and you want to get its REF:

cc get_object_by_name itfhw red_server 'Berlin'|grep \'ref

That would give you an answer like:

'ref' => 'REF_ItfRedReds1Berlin'

Now you can enable debug with:

cc change_object REF_ItfRedReds1Berlin debug_level 1

To disable debugging:

cc change_object REF_ItfRedReds1Berlin debug_level 0

Cheers - Bob

Tim, I'm more comfortable doing things like this at the command line instead of inside cc...

Say you have a RED named Berlin and you want to get its REF:

cc get_object_by_name itfhw red_server 'Berlin'|grep \'ref

That would give you an answer like:

'ref' => 'REF_ItfRedReds1Berlin'

Now you can enable debug with:

cc change_object REF_ItfRedReds1Berlin debug_level 1

To disable debugging:

cc change_object REF_ItfRedReds1Berlin debug_level 0

Cheers - Bob