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RED just stopped working

Hello,

See the picture below/attached. The RED at this office was working fine, then this morning went offline and wont come back on. Office has internet and no changes have been done.

Thanks so much.

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0 BAlfson over 6 years ago

Which RED is this, Todd? The picture isn't bright enough to see what's happening. Are any of the lights blinking?

Cheers - Bob

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0 BAlfson over 6 years ago

Which RED is this, Todd? The picture isn't bright enough to see what's happening. Are any of the lights blinking?

Cheers - Bob

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Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Todd Poynton over 6 years ago in reply to BAlfson

Hi bob,

Sorry its a RED15, nothing blinking, lights are all steady.
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0 BAlfson over 6 years ago in reply to Todd Poynton

According to Operating Instructions Sophos RED 15 and RED 50 Appliances, you have no connection to the UTM:

What do you see in the RED log related to this device?

How do you know the office has internet? Can someone ping the UTM from there?

Cheers - Bob

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Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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