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Sophos UTM 9.5 HotSpot doesn't come up, but an email (daily password) gets sent out

mcepok

Hello Community,

 

acutally I have got a problem with the hotspot function. I created a HotSpot and configured it, as interface i chose an automatically created guest wlan.

Also i created a Masquerading for the guest wlan ----> external WAN.

For the password, I have chosen the daily password which get's send to me by email. I do not see the Hotspot on my mobile phone but I receive the password for the HotSpot.

Maybe I did something wrong, but normally a signal, that should be able to be seen by mobile phones, should be sent out, or am I wrong?

Thanks in advance.



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  • 0

    Hi Marcel,

    Please show a picture of the Edit of the Wireless Network with the 'Advanced' section open.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    BAlfson said:

    Hi Marcel,

    Please show a picture of the Edit of the Wireless Network with the 'Advanced' section open.

    Cheers - Bob

     

    Hi Bob,

    firstly, thanks for the fast reply.

    I attached a screen of the interface you wanted to see and a screen of the mobile HotSpot. Do I have to connect these to get the HotSpot signal sent out? I've been wondering, because I have seen a video by sophos about how to create a HotSpot, but in the video there was just a HotSpot created and nothing else. This doesn't work for me. If you've got an advice for me, then please feel free to answer.

    Cheers - Marcel

  • 0 in reply to mcepok

    Do you configure DHCP within the WLAN?

    Check ip and default gateway. Without correct IP the portal can't load.


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

  • 0 in reply to dirkkotte

    dirkkotte said:

    Do you configure DHCP within the WLAN?

    Check ip and default gateway. Without correct IP the portal can't load.

     

    Hi dirkkotte,

    there is an automatically created and configured DHCP-server for the interface of the WLAN.

  • 0 in reply to mcepok

    I bet you could disable the Hotspot and that you still wouldn't see the SSID.  I can't remember hearing about a problem like this.  I would be tempted to delete the Hotspot, Interface and Wireless Network and recreate them from scratch.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0 in reply to mcepok

    I bet you could disable the Hotspot and that you still wouldn't see the SSID.  I can't remember hearing about a problem like this.  I would be tempted to delete the Hotspot, Interface and Wireless Network and recreate them from scratch.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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