This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Cannot log into WebAdmin- no login fields showing in GUI. Also, not reporting to SUM.

SG 310 just updated to the latest version (9.504).  After update, device is not available via SUM, nor are the login fields showing in WebAdmin/Admin portal.  Attached is what I see when going direct to SG.  SSL is turned off so only way to get in is to console (maybe).  SLL VPN is not working either; times out after several tries ['PUSH_REQUEST' (status=1)]  (fails to authenticate)

This happened before on the same device with another update.  I was able to put a temp UTM in place, reload the newest version of the OS, and apply the backup to the 310.  Worked fine.  But device did it again after this most recent update.  It looks like I'll need to rebuild it from scratch (it's been the same software config since v6- updated through the years).  In the meantime, I'd like to get in without reloading it again.

Any ideas?  I have good(?) backups and can build a temp and login.  So it doesn't seem to be the entire thing is hosed.  It's working but I can't manage it so that's a fairly big problem.

If I did get into the console, what would I do to get the GUI login working?



This thread was automatically locked due to age.
Parents
  • Hey Jason.

    Well, that's quite a pickle. If you are ever able to reach the console, try restarting Webadmin:

    /etc/init.d/httpd restart

    If that doesn't work, maybe a restart of MiddleWare could get things going:

    /etc/init.d/mdw restart

    If nothing helps, try checking the logs and see if anything pops out, specially /var/log/httpd.log for WebAdmin and /var/log/system.log, /var/log/fallback.log and /var/log/kernel.log for possible system and hardware issues. Also check /var/log/up2date.log for any errors during the upgrade.

    Regards,

    Giovani

  • These command are what I was looking for and hope they work.

    Thanks

Reply Children
No Data