I do have CLI access. So I found guides from here: https://community.sophos.com/kb/en-us/115346
And I followed the sections entitled: "WebAdmin password reset procedure" and "Local network is missing in the allowed networks of the WebAdmin"
I get the password change GUI prompt, and set the admin password. However when I try to login with the admin account and the new password, I get "Invalid username or password".
So I though I likely had removed admin from the superusers group, so found this: https://community.sophos.com/products/unified-threat-management/f/management-networking-logging-and-reporting/73721/using-cli-to-add-allowed-users and followed the steps to add admin back to the superusers group in CLI.
I then used the "WebAdmin password reset procedure" again and tried to login. No dice. I then tried from a different machine, figuring I had locked out the IP. No Dice.
I know others have these methods work, and the password resets are obviously partly working but I still cannot gain access. Any ideas? Could the admin account be disabled or locked?
As a last resort I tried resetting all passwords from the above guide, and then lost CLI access. I have restored from backup and regained CLI, but still cannot login even retrying all the above. This is the most frustrating thing I have ever had to deal with using Sophos UTMs, and it's not the first time I've seen this failure to reset happen.
My only other idea is : Is there is a way to add a new user from CLI and then make them the new superadmin?
I GREATLY appreciate help regaining access!
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