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Turning off one interface interrupts an RDP to a host on another interface for a few seconds

Happy holydays everybody!

I have a small weird problem. Maybe someone has an idea where to look for a solution.

We have a main office and several branches, all use UTM 9. The office and the branches are connected via Site-to-site VPN Tunnels.

The branches have 2 main networks: Administration (interface on eth0) VLAN 1 on switches and Learning (interface on eth2), VLAN2 on switches. Every network has a separate DHCP. Some hosts from these networks are connected via Firewall rules. Everything works fine.

Firmware 9.408-4

 

The problem:

I connect from the main office to a host in one branch via RDP. If I turn off the interface Learning on the UTM in this branch I lose an RDP connection to a host in the Administration network for 4 – 5 seconds.  I send a ping –t to this host: I lose 3 pings. When I turn on the interface Learning I lose the connection again but for like a second. It feels like RDP “blinks”.

In the second branch I don’t have this problem. If I turn off the Learning interface the RDP connection works without interruptions and I don’t lose any pings. I have compared the settings regarding Interfaces on both UTMs – I don’t see any substantial differences.



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  • Hi Yury,

    Are you sure that it is only associated to the interface restart? Also, if the glitch is temporary for few seconds after turning off the interface then it is hard to catch with s basic logs. I am not sure why would anyone need to do the manual ON/OFF over an interface redundantly.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
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  • Hi.

    In this case I only turn off one interface and see the problem with a host connected to another interface right away.

    My colleage noticed it by doing some reconfiguration and asked me to look into it.

  • Hi Yury,

    In that case, a live troubleshooting session with support will be most useful. As it is a dynamic issue which needs to be monitored and countered in live.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • Hi, Yury, and welcome to the UTM Community!

    VLAN 1 is reserved in the UTM for Wireless Protection.  You will need to change that if you truly are using a 1 tag.  Does the problem persist after this change?

    Cheers - Bob

     
    Sophos UTM Community Moderator
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