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APX 320 X working with UTM SG or not ?

Hello,

My IT service puchase some SOPHOS APX 320 X.

I have Sophos UTM SG 410 with 9.713-19 firmware version.

I have read that those AP will only work witch Sophos Central (in french on the capture)

Source : partnernews.sophos.com/.../

But when I opened the AP Box, I found a flyer that says if I have an SG Series, I must have 9.711 firmware or later.

The wireless live log says that the AP model is not recognized ...

2023:01:23-15:37:45 mail1-2 awed[20337]: [MASTER] new connection from 10.199.90.3:60190

2023:01:23-15:37:46 mail1-2 awed[1209]: [Unknown] unknown AP model encountered: APX320X, dropping.

2023:01:23-15:37:46 mail1-2 awed[20337]: [MASTER] new connection from 10.199.90.3:60191

2023:01:23-15:37:46 mail1-2 awed[1229]: [Unknown] unknown AP model encountered: APX320X, dropping.

2023:01:23-15:37:46 mail1-2 awed[20337]: [MASTER] new connection from 10.199.90.3:60192

2023:01:23-15:37:46 mail1-2 awed[1240]: [Unknown] unknown AP model encountered: APX320X, dropping.

2023:01:23-15:37:46 mail1-2 awed[20337]: [MASTER] new connection from 10.199.90.3:60193

2023:01:23-15:37:46 mail1-2 awed[1245]: [Unknown] unknown AP model encountered: APX320X, dropping.

Right now, I don't know what I should believe and what should I do. 

All my APS are managed with the SG embedded controller.



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Parents
  • I also have read on this page :  Release Notes for APX Series Update | AP FW 11.0.019 issues with the AP firmware and Serial Number prefix.

    To complete information about my APs, the serial number of them starts with P42007.

  • Salut Jean-Charles,

    You're right, the two documents seem to conflict.  The older one indicates this problem was resolved last April, but the newer one en français really has no guidance other than to say it only works with Central.  Please let us know what Sophos Support has to say about this situation.

    Cheers - Bob

    PS One of my clients bought one of these last year and reported no issues with using Central to manage it.  To be fair, he's a long-time customer of Central with Intercept X.

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Salut Jean-Charles,

    You're right, the two documents seem to conflict.  The older one indicates this problem was resolved last April, but the newer one en français really has no guidance other than to say it only works with Central.  Please let us know what Sophos Support has to say about this situation.

    Cheers - Bob

    PS One of my clients bought one of these last year and reported no issues with using Central to manage it.  To be fair, he's a long-time customer of Central with Intercept X.

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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