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Error on setting fixed link speed

stefan-b

On WebAdmin GUI of Sophos UTM Appliance, I cannot set the link speed to fixed to 10000baseT/Full. The 2 other available link speeds, I am able to set.

But on this an error in the GUI is showing. Please see screenshot. Maybe someone had this already and knows what to do. Thanks.



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    What are the configured interface type and hardware? I tried to replicate this in my LAB firewall, but it works. I've tested this on interface type "Ethernet."

    Thanks,

  • 0 in reply to FormerMember

    Hi H_Patel,

    thanks for your quick answer. This is an ethernet port on this Flexi Port module in an SG310.

    [A2] Intel Corporation Ethernet Controller X710 for 10GbE SFP+

    Supported link modes: 1000baseT/Full,1000baseKX/Full,10000baseT/Full

    This error message sounds to me more like a problem with the WebAdmin GUI :)  Actually I want to use Auto negotiation and they should agree on 10Gb, but they agree on 1Gb. And I just wanted to try to set it fixed. When I am on site again, I will try another port with auto negotiation.

  • FormerMember
    0 FormerMember in reply to stefan-b

    Hi ,

    Thank you for the update. 

    Check confd-debug logs while you try to save the change; the logs probably indicate what is causing this issue. 

    Thanks,

  • 0 in reply to FormerMember

    Hi H_Patel,

    thanks for the hint with the confd-debug logs. I am happy about such information as I am a beginner in configuring this Sophos UTM Appliance.

    I do not really see in the logs why it is not working, only that it is not working and same error message.

    I also recognized that it is on another hardware which is speed 10000 capable but same error. So on every interface setting 10000 is not possible.

    Please see attached the logs from confd-debug.

    Fullscreen confd-debug-log.txt Download 
    Log output when setting the speed to 10000 fixed, which is NOT successful:

2021:07:07-08:02:31 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="external call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" lock="none" method="get_object"
2021:07:07-08:02:31 fw-43-2 confd[20687]: D Storage::lock:205() => id="3100" severity="debug" sys="System" sub="confd" name="locked storage" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" storage="/cfg"
2021:07:07-08:02:31 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="external call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" lock="auto" method="set_object"
2021:07:07-08:02:31 fw-43-2 confd[20687]: >=========================================================================
2021:07:07-08:02:31 fw-43-2 confd[20687]: D Object::set_object:1154() => id="3100" severity="debug" sys="System" sub="confd" name="set_object" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" call="set_object" object="$VAR1 = {
2021:07:07-08:02:31 fw-43-2 confd[20687]:           'ref' => 'REF_ItfEthEth13A2Intel',
2021:07:07-08:02:31 fw-43-2 confd[20687]:           'lock' => '',
2021:07:07-08:02:31 fw-43-2 confd[20687]:           'data' => {
2021:07:07-08:02:31 fw-43-2 confd[20687]:                       'supported_link_modes' => '1000baseT/Full,1000baseKX/Full,10000baseT/Full',
2021:07:07-08:02:31 fw-43-2 confd[20687]:                       'virtual_mac' => '00:1a:8c:f0:d3:cd',
2021:07:07-08:02:31 fw-43-2 confd[20687]:                       'link_monitoring' => 1,
2021:07:07-08:02:31 fw-43-2 confd[20687]:                       'hardware' => 'eth13',
2021:07:07-08:02:31 fw-43-2 confd[20687]:                       'speed' => '10000',
2021:07:07-08:02:31 fw-43-2 confd[20687]:                       'mac' => '11:22:33:44:55:66',
2021:07:07-08:02:31 fw-43-2 confd[20687]:                       'poe_enabled' => undef,
2021:07:07-08:02:31 fw-43-2 confd[20687]:                       'slot' => 'A2',
2021:07:07-08:02:31 fw-43-2 confd[20687]:                       'name' => 'eth13 [A2] Intel Corporation Ethernet Controller X710 for 10GbE SFP+',
2021:07:07-08:02:31 fw-43-2 confd[20687]:                       'auto_negotiation_status' => 0,
2021:07:07-08:02:31 fw-43-2 confd[20687]:                       'description' => '[A2] Intel Corporation Ethernet Controller X710 for 10GbE SFP+',
2021:07:07-08:02:31 fw-43-2 confd[20687]:                       'duplex' => 'full',
2021:07:07-08:02:31 fw-43-2 confd[20687]:                       'mii' => 0,
2021:07:07-08:02:31 fw-43-2 confd[20687]:                       'auto_negotiation' => 1,
2021:07:07-08:02:31 fw-43-2 confd[20687]:                       'irq' => 17,
2021:07:07-08:02:31 fw-43-2 confd[20687]:                       'comment' => '',
2021:07:07-08:02:31 fw-43-2 confd[20687]:                       'poe_status' => 'unsupported',
2021:07:07-08:02:31 fw-43-2 confd[20687]:                       'pcidev' => '0x1572:0x0'
2021:07:07-08:02:31 fw-43-2 confd[20687]:                     },
2021:07:07-08:02:31 fw-43-2 confd[20687]:           'type' => 'ethernet',
2021:07:07-08:02:31 fw-43-2 confd[20687]:           'class' => 'itfhw',
2021:07:07-08:02:31 fw-43-2 confd[20687]:           'hidden' => 0,
2021:07:07-08:02:31 fw-43-2 confd[20687]:           'autoname' => 1,
2021:07:07-08:02:31 fw-43-2 confd[20687]:           'nodel' => ''
2021:07:07-08:02:31 fw-43-2 confd[20687]:         };" external="1"
2021:07:07-08:02:31 fw-43-2 confd[20687]: <=========================================================================
2021:07:07-08:02:31 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="internal call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" call="set_object" lock="auto" method="err_is_fatal"
2021:07:07-08:02:31 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="internal call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" call="set_object" lock="auto" method="err_list"
2021:07:07-08:02:31 fw-43-2 confd[20687]: W Message::err_set:1103() => id="3100" severity="warn" sys="System" sub="confd" name="DATATYPE_OBJECT_ATTRIBUTE (The ethernet interface hardware object requires one of certain fixed strings for the speed attribute.)" class="itfhw" type="ethernet" ref="REF_ItfEthEth13A2Intel" attr="speed" value="10000" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" call="set_object" check="input" datatype="LISTPICK"
2021:07:07-08:02:31 fw-43-2 confd[20687]: D Storage::unlock:313() => id="3100" severity="debug" sys="System" sub="confd" name="discarded changes and released lock" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" storage="/cfg"
2021:07:07-08:02:31 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="external call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" lock="none" method="err_list_noack"
2021:07:07-08:02:31 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="internal call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" call="err_list_noack" lock="none" method="err_list"
2021:07:07-08:02:31 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="external call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" lock="none" method="wait_for_update"
2021:07:07-08:02:31 fw-43-2 confd[20687]: D Storage::update:91() => id="3108" severity="debug" sys="System" sub="confd" name="reloading storage" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" call="wait_for_update" version="21" storage="/cfg"
2021:07:07-08:02:31 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="external call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" lock="none" method="freeze"
2021:07:07-08:02:31 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="external call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" lock="none" method="get_version"
2021:07:07-08:02:31 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="external call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" lock="none" method="thaw"
2021:07:07-08:02:31 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="external call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" lock="none" method="list_sessions"
2021:07:07-08:02:31 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="external call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" lock="none" method="list_sessions"


Log output when setting the speed to 1000 fixed, which is successful:



2021:07:07-08:07:19 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="external call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" lock="none" method="get_object"
2021:07:07-08:07:19 fw-43-2 confd[20687]: D Storage::lock:205() => id="3100" severity="debug" sys="System" sub="confd" name="locked storage" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" storage="/cfg"
2021:07:07-08:07:19 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="external call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" lock="auto" method="set_object"
2021:07:07-08:07:19 fw-43-2 confd[20687]: >=========================================================================
2021:07:07-08:07:19 fw-43-2 confd[20687]: D Object::set_object:1154() => id="3100" severity="debug" sys="System" sub="confd" name="set_object" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" call="set_object" object="$VAR1 = {
2021:07:07-08:07:19 fw-43-2 confd[20687]:           'ref' => 'REF_ItfEthEth13A2Intel',
2021:07:07-08:07:19 fw-43-2 confd[20687]:           'lock' => '',
2021:07:07-08:07:19 fw-43-2 confd[20687]:           'data' => {
2021:07:07-08:07:19 fw-43-2 confd[20687]:                       'supported_link_modes' => '1000baseT/Full,1000baseKX/Full,10000baseT/Full',
2021:07:07-08:07:19 fw-43-2 confd[20687]:                       'virtual_mac' => '00:1a:8c:f0:d3:cd',
2021:07:07-08:07:19 fw-43-2 confd[20687]:                       'link_monitoring' => 1,
2021:07:07-08:07:19 fw-43-2 confd[20687]:                       'hardware' => 'eth13',
2021:07:07-08:07:19 fw-43-2 confd[20687]:                       'speed' => '1000',
2021:07:07-08:07:19 fw-43-2 confd[20687]:                       'mac' => '11:22:33:44:55:66',
2021:07:07-08:07:19 fw-43-2 confd[20687]:                       'poe_enabled' => undef,
2021:07:07-08:07:19 fw-43-2 confd[20687]:                       'slot' => 'A2',
2021:07:07-08:07:19 fw-43-2 confd[20687]:                       'name' => 'eth13 [A2] Intel Corporation Ethernet Controller X710 for 10GbE SFP+',
2021:07:07-08:07:19 fw-43-2 confd[20687]:                       'auto_negotiation_status' => 0,
2021:07:07-08:07:19 fw-43-2 confd[20687]:                       'description' => '[A2] Intel Corporation Ethernet Controller X710 for 10GbE SFP+',
2021:07:07-08:07:19 fw-43-2 confd[20687]:                       'duplex' => 'full',
2021:07:07-08:07:19 fw-43-2 confd[20687]:                       'mii' => 0,
2021:07:07-08:07:19 fw-43-2 confd[20687]:                       'auto_negotiation' => 1,
2021:07:07-08:07:19 fw-43-2 confd[20687]:                       'irq' => 17,
2021:07:07-08:07:19 fw-43-2 confd[20687]:                       'comment' => '',
2021:07:07-08:07:19 fw-43-2 confd[20687]:                       'poe_status' => 'unsupported',
2021:07:07-08:07:19 fw-43-2 confd[20687]:                       'pcidev' => '0x1572:0x0'
2021:07:07-08:07:19 fw-43-2 confd[20687]:                     },
2021:07:07-08:07:19 fw-43-2 confd[20687]:           'type' => 'ethernet',
2021:07:07-08:07:19 fw-43-2 confd[20687]:           'class' => 'itfhw',
2021:07:07-08:07:19 fw-43-2 confd[20687]:           'hidden' => 0,
2021:07:07-08:07:19 fw-43-2 confd[20687]:           'autoname' => 1,
2021:07:07-08:07:19 fw-43-2 confd[20687]:           'nodel' => ''
2021:07:07-08:07:19 fw-43-2 confd[20687]:         };" external="1"
2021:07:07-08:07:19 fw-43-2 confd[20687]: <=========================================================================
2021:07:07-08:07:19 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="internal call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" call="set_object" lock="auto" method="get"
2021:07:07-08:07:19 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="internal call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" call="set_object" lock="auto" method="get_object"
2021:07:07-08:07:19 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="internal call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" call="set_object" lock="auto" method="get"
2021:07:07-08:07:19 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="internal call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" call="set_object" lock="auto" method="get_object"
2021:07:07-08:07:19 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="internal call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" call="set_object" lock="auto" method="get_object"
2021:07:07-08:07:19 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="internal call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" call="set_object" lock="auto" method="get_object"
2021:07:07-08:07:19 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="internal call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" call="set_object" lock="auto" method="get_object"
2021:07:07-08:07:19 fw-43-2 confd[20687]: D Object::set_object:1178() => id="3100" severity="debug" sys="System" sub="confd" name="object changed" class="itfhw" type="ethernet" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" call="set_object" object="REF_ItfEthEth13A2Intel" attributes="auto_negotiation_status"
2021:07:07-08:07:19 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="external call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" lock="auto" method="err_is_noack"
2021:07:07-08:07:19 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="internal call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" call="err_is_noack" lock="auto" method="err_list"
2021:07:07-08:07:19 fw-43-2 confd[20687]: D Storage::commit:391() => id="3100" severity="debug" sys="System" sub="confd" name="internal commit" user="admin" srcip="x.x.x.x" sid="c315699ba080784292a789dc1d14e3500f60a67e4325e69cb1b9d61ad086efbd" facility="webadmin" client="webadmin.plx" storage="/cfg"
2021:07:07-08:07:19 fw-43-2 confd[20687]: D sys::AUTOLOAD:307() => id="3100" severity="debug" sys="System" sub="confd" name="external call" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" lock="none" method="wait_for_update"
2021:07:07-08:07:19 fw-43-2 confd[4143]: I main::top-level:682() => id="310a" severity="info" sys="System" sub="confd" name="object changed" class="itfhw" type="ethernet" ref="REF_ItfEthEth13A2Intel" objname="eth13 [A2] Intel Corporation Ethernet Controller X710 for 10GbE SFP+" user="admin" srcip="x.x.x.x" sid="c315699ba080784292a789dc1d14e3500f60a67e4325e69cb1b9d61ad086efbd" facility="webadmin" client="webadmin.plx" pid="20687" attr_auto_negotiation_status="0" oldattr_auto_negotiation_status="1"
2021:07:07-08:07:19 fw-43-2 confd[20687]: D Storage::update:72() => id="3108" severity="debug" sys="System" sub="confd" name="postponing storage reload" user="admin" srcip="x.x.x.x" facility="webadmin" client="webadmin.plx" call="wait_for_update" version="21" storage="/cfg"
2021:07:07-08:07:19 fw-43-2 confd[4143]: I main::top-level:779() => id="310n" severity="info" sys="System" sub="confd" name="applied changes" user="admin" srcip="x.x.x.x" sid="c315699ba080784292a789dc1d14e3500f60a67e4325e69cb1b9d61ad086efbd" facility="webadmin" client="webadmin.plx" pid="20687" version="22" storage="/cfg"

  • FormerMember
    0 FormerMember in reply to stefan-b

    Hi ,

    Thank you for the update and logs.

    I'd suggest you open a support case at support.sophos.com and provide the screenshots, logs with it for in-depth troubleshooting. 

    This could be the issue related to the hardware or software that needs to be looked up. 

    Please send me the case number by sending me a private message so that I can help with the follow-up if needed. 

    Thanks,

Reply
  • FormerMember
    0 FormerMember in reply to stefan-b

    Hi ,

    Thank you for the update and logs.

    I'd suggest you open a support case at support.sophos.com and provide the screenshots, logs with it for in-depth troubleshooting. 

    This could be the issue related to the hardware or software that needs to be looked up. 

    Please send me the case number by sending me a private message so that I can help with the follow-up if needed. 

    Thanks,

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