Hi,
We recently had a new UTM 9 box installed. All seemed to be working well until we tried to setup email on a smart phone. No matter what we try we just can not get the email setup on any mobile devices. The connection simply times out, the server can not be found, the connection gets dropped. There is no rhyme or reason and the error message is never the same. I've gone back to the company who installed it and basically because we signed off on the install they don't want to know. I've tried ringing Sophos support and I just keep getting passed around from pillar to post. Ive added certificates, exceptions and rules galore.
To say I'm frustrated is an understatement. I've actually only been in post two months, the whole system was scoped, purchased, implemented, paid for and signed off by my predecessor. If it hadn't cost so much I would simply throw this rubbish away and buy something that works and from a company who cares and gives good support. While writing this post I have been on hold with Sophos support for nearly an hour after speaking with three different people already!!!!!!!
Ok rant over.. Does anyone here have any idea how I can get this working please? My users are really not happy!!
Thanks
Raz
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