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quarantined email release fails

Releasing has recently gone wrong on my macos Sierra machine.

Tried it with Safari, Firefox and Chrome but all fail:

Safari:
Safari Can't Open the Page "https://<fqdn>:3840/release.plc?proto=smtp&mp;cluster_id=0&amp;message_id=1c2X06-0006pM-MV&amp;size=3469&amp;whitelist;0" because Safari can't establish a secure connection to the server "<fqdn>".

Firefox:
Secure Connection Failed
An error occurred during a connection to vgk.rcan.nl:3840. SSL received a record that exceeded the maximum permissible length. Error code: SSL_ERROR_RX_RECORD_TOO_LONG

 

Chrome:
This site can’t provide a secure connection
<fqdn> sent an invalid response
Try running Network Diagnostics.
ERR_SSL_PROTOCOL_ERROR

 

Update:

Now, a day later I found out that Safari is redirecting the http://<fqdn>:3840 to a https request. Odd. anyone experiencing similar issue?

 

Adrie



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  • Hi Adrie,

    No issue reported yet. Check in the smtp.log when you release the quarantined mail, do you see any errors? 

    "Releasing has recently gone wrong on my macos Sierra machine." Did you mean that the emails are releasing perfectly through a Windows system?

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
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  • I wouldn't know, I do not have access to a windows PC. 

    What I know is that, on the same macos machine, Firefox and Chrome are working.

    Cheers. Adrie

  • Thanks for the tip, but...

    Please explain what you mean by "Probably I know the answer." What IS the problem and why is this an answer ?

    Gary

  • Test the Host configuration as I said before.
    You are entering in loopback. And you didnt mentioned your IPHONE Connection 3G or wifi

    If You are from outside you can release the email from your external IP, from inside from your internal
    Hope you are clear on tha

  • Oldeda

    iPhone works fine on wifi and on 3G

    utm httpd: 192.168.15.138 - - [27/Mar/2018:13:24:26 +0100] "GET /release.plc? <----internal device

    utm httpd: 85.255.237.84 - - [27/Mar/2018:13:25:19 +0100] "GET /release.plc? <----external device

    You say 'you are entering in loopback' - I appreciate you are trying to help, but that phrase doesn't make sense to me. 

    You say test this configuration

    Name:  utm
    Type:   Host 
    Ip4 Address: 192.168.2.1 (your internal interface IP) 
    DHCP: No DHCP Server
    DNS Settings: utm.hidden-domain.com (your FQDN that is equal in Quarantine Configuration Hostname)

    so what definition do you propose for my other internal networks (5 in total) ?

    G

  • Internal Network Address 192.168.15.138 for all 5 internals, because you can reach this IP from all internal networks. 

  • Oldeda

    can you explain exactly what you meant by 'a loopback' effect ?

    I still don't understand why a non-ssl client request to the utm on port 3840 is converted to ssl (on the same port) for SOME but not all clients, thus generating the error I've reported.

    Gary

  • Because you may have some NAT rules for WAN interface, waf or web filter. You are hitting wan address i think

  • Maybe

    but on click release link

    web filter - nothing in its log

    waf - nothing reported in its log

    nat rules - we have 2 which relate to the external IP matching the fqdn I have cited

    there is nothing in the web server log of GEORGE_SECURED indicating 'release' requests are being directed there - not surprising since HTTP = port 80, while release request is for port 3840

    Gary

  • Gary, I don't understand - are clients in the same subnet treated differently?  How do you know that some aren't switched from HTTP to HTTPS - is it possible that they're using a different browser or ???

    Are you using split DNS so that the FQDN resolves to the Internal IP inside you LANs and to the External IP outside?  If you're not, I would replace those two NAT rules with:

    1. DNAT : Internet -> {Group of HTTP & HTTPS} -> External (WAN) [VPN_MyPortal] (Address) : to GEORGE_SECURED
    2. Full NAT : Any IPv4 -> {Group of HTTP & HTTPS} -> External (WAN) [VPN_MyPortal] (Address) : to GEORGE_SECURED

    Of course, if you have only one LAN on Internal, I would use "Internal (Network)" instead of "Any IPv4" in the second NAT rule.  Also, check out #5 in Rulz.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • Bob - I'm also confused

    it seems none of the available utm logs are recording what's going on, so we have no definitive report

    from what I've seen a truly external client can release 

    I think it must be some kind of 'trombone' effect - all internal clients see the fqdn as a public IP....

    The fact that internal clients get an SSL error is also confusing since AFAIK none of our waf, dnat, firewall or web filtering rules are configured to redirect to ssl. In fact none of our rules cite port 3840  

    Gary

     

     

  • That's an indication that replacing the two NAT rules with the ones I've suggested might resolve your issue.  The alternative is split DNS as described in Accessing Internal or DMZ Webserver from Internal Network.

    I suspect the SSL error is a byproduct of the real problem.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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