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UTM cutting off SMTP sessions

Using AppRiver SecureTide for e-mail filtering, only functions active within Sophos are Firewall, Intrusion Prevention, Network Visibility and Remote Access.  About twice a day we receive notification from AppRiver stating the SMTP session was cut off and mail is waiting in the delivery queue  The SMTP logs on the Exchange 2010 server will have lots of ' 451 4.7.0 Timeout waiting for client input' when this happens.  Sometimes the situation will rectify itself, other times we have swap in another router (an old linksys) to get the mail flowing, then we can swap back the Sophos in and mail will flow fine for hours.  Local rep has looked at it and can't see anything.



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  • Hi, Paul, and welcome to the UTM Community!

    If you don't find anything from Sachin's suggestion, my suspicion would turn toward the connection between the UTM and your ISP's equipment.  What happens if you try #7.7 in Rulz?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Hi, Paul, and welcome to the UTM Community!

    If you don't find anything from Sachin's suggestion, my suspicion would turn toward the connection between the UTM and your ISP's equipment.  What happens if you try #7.7 in Rulz?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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