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Trouble with block Excel macro enabled files - works randomly

Dear All,

Excel macro enabled files are quarantined by our Sophos E-Mail protection but sometimes it let pass emails with macro enable excel file attached. We made a test with an external source who send an e-mail with two excels files (one is *.xlsm) to 3 users of our company. Two recepients were blocked (quarantined) and one has passed. How it's possible as there's no exception defined in e-mail protection?

Regards,

-Jacob

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0 sachingurung over 8 years ago

Hi Jacob,

Please enable debug for SMTP logs, refer: https://www.sophos.com/en-us/support/knowledgebase/115325.aspx

Resend the mail with Excel Macro and capture smtp.log. Post the logs here. Additional information required, "Sender email, receiver email, time stamp".

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 sachingurung over 8 years ago

Hi Jacob,

Please enable debug for SMTP logs, refer: https://www.sophos.com/en-us/support/knowledgebase/115325.aspx

Resend the mail with Excel Macro and capture smtp.log. Post the logs here. Additional information required, "Sender email, receiver email, time stamp".

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

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