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Spam Filter cannot query database servers

Hey guys,

ATM all my appliances are reporting this error:

The spam filter daemon is unable to reach the database servers via HTTP. Please make sure that the device is able to send HTTP (TCP port 80) requests to the Internet. You may have to allow such traffic on upstream devices.

Since all of them are reporting it, this should be a problem at Sophos, correct?

Thanks!

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0 Johan@NetStream over 8 years ago

Same issue here, multiple UTM's at different customers are affected. Trying to get Support on the phone right now.
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0 colly72 over 8 years ago in reply to Johan@NetStream

Here's my reply from Sophos:

Hello Michael,

Thank you for contacting Sophos Technical Support.

We are aware of the issue and are working on a resolution. No action should be required at your end. I will keep this case on hold and update you when I receive an update at my end.

Regards,

Chris Barrett
Sophos Technical Support
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0 colly72 over 8 years ago in reply to Johan@NetStream

Here's my reply from Sophos:

Hello Michael,

Thank you for contacting Sophos Technical Support.

We are aware of the issue and are working on a resolution. No action should be required at your end. I will keep this case on hold and update you when I receive an update at my end.

Regards,

Chris Barrett
Sophos Technical Support
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0 nathanlock over 8 years ago in reply to colly72

Still same old rubbish support from sophos then

Where is the advisory at https://www.sophos.com/en-us/support/knowledgebase/b/1214.aspx - nothing there

the entry in the known issues list ? - nothing there ...

Official Announcement here to say they know? - nope

Come on Sophos - if you have an issue at your end then TELL US!

Please don't make us go reporting issues, only to find out that you already are aware of it.
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